Seasoned professional with extensive management and customer service experience. Offers a strong background in restaurant management, sales, and retail merchandising. Possesses strategic planning abilities and strong leadership skills to drive exceptional customer experiences, build lasting relationships, and propel business growth. Takes pride in work, maintains integrity, and always delivers outstanding service. Diverse background and experience position me to excel in the role of Manager by implementing strategic solutions and fostering positive relationships.
Hi, I’m
Elizabeth Carey
San Antonio,TX
Summary
Overview
16
years of professional experience
Work History
Road Ranger
QSR Manager
12.2024 - Current
Job overview
- Launched new menu items based on market trends and customer feedback to attract diverse clientele.
- Increased sales revenue with targeted marketing campaigns and promotional offers tailored to the local market.
- Elevated brand reputation through community outreach initiatives like sponsoring local sports teams or participating in charity events.
- Optimized dining experience by redesigning restaurant layout for improved flow and seating capacity utilization.
- Increased customer satisfaction through streamlined QSR operations.
- Cultivated a collaborative environment, encouraging teamwork.
- Controlled inventory to ensure optimal stock levels.
- Implemented regulatory compliance measures to safeguard employee and customer well-being.
- Developed initiatives leading to reduced operational expenses, sustaining both quality and service standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Washing Equipment of Texas dba WET
Assistant Service Manager
11.2022 - 11.2024
Job overview
- Managed job order authoring and dispatching
- Collaborated with clients for estimates and upselling preventive maintenance services
- Assisted in rental unit operations, ensuring equipment readiness and customer satisfaction
- Developed data-driven strategies to improve service delivery and customer engagement
- Boosted service delivery through strategic data analysis and customer interaction enhancements.
Just like Vegas
Casino workers
11.2016 - 02.2024
Job overview
- Managed diverse casino tables, ensuring customer satisfaction
- Resolved customer issues promptly, enhancing guest experiences
- Introduced innovative setup/teardown processes, increasing event turnaround times.
J & J Service Solutions
Project Manager
11.2020 - 11.2022
Job overview
- store remodeling, new store setups, and resets
- Fostered team collaboration for successful project completions
- Ensured precision in store setups by following detailed blueprints.
- Replaced defective hardware components when needed.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
Smoothie King
Store Manager
08.2019 - 03.2020
Job overview
- Managed cross-functional team, ensuring smooth operations
- Implemented innovative processes for new product rollouts
- Maintained store appearance, adhering to corporate standards
- Boosted team productivity by 20% through strategic workflow adjustments
- Pioneered a customer loyalty program that increased repeat business
- Enhanced inventory management, reducing waste by 15%
- Led market research that informed new smoothie flavors introduction
- Developed staff training protocols, elevating service standards
- Revamped supplier contracts, ensuring compliance and cost-effectiveness.
Champion Installs
Traveling Merchandiser
03.2018 - 06.2019
Job overview
- Streamlined merchandise flow, coordinating team efforts
- Optimized store layout for efficient space utilization
- Managed in-store advertising installations for visual appeal
- Participated in remodeling projects, contributing to modern store designs.
Steel Pro Mfg
Office Manager
10.2013 - 05.2018
Job overview
- Managed meticulous record-keeping, slashing retrieval times by 25%
- Deployed inventive workflow strategies, curbing operational expenses
- Scrutinized and trimmed office supply expenditure, saving $5K annually.
The Scooter Store
Managed Care Team Manager
02.2009 - 09.2013
Job overview
- Surpassed monthly division goals, amplifying conversion rates and service deliverables
- Enhanced customer loyalty through proactive issue resolution follow-ups
- Collaborated with upper management to improve customer satisfaction.
Education
San Antonio CollegeSan Antonio
Associate Business Management
05.1990
University Overview
Southwest School Medical and Dental AssistantsSan Antonio, Tx
Certificate Nurses Aid
08.1987
University Overview
Thomas. Jefferson HSSan Antonio, Tx
High School Diploma
05-1987
University Overview
Skills
- Problem Solving
- Service planning
- Strong leadership
- Schedule Coordination
- Staff Training and Development
- Relationship Building
- Problem-Solving
- Documentation And Reporting
- Workflow Management
- Coaching and Mentoring
- Time Management
- Preventive Maintenance Programs
- Multitasking and Organizational
Timeline
QSR Manager
Road Ranger
12.2024 - Current
Assistant Service Manager
Washing Equipment of Texas dba WET
11.2022 - 11.2024
Project Manager
J & J Service Solutions
11.2020 - 11.2022
Store Manager
Smoothie King
08.2019 - 03.2020
Traveling Merchandiser
Champion Installs
03.2018 - 06.2019
Casino workers
Just like Vegas
11.2016 - 02.2024
Office Manager
Steel Pro Mfg
10.2013 - 05.2018
Managed Care Team Manager
The Scooter Store
02.2009 - 09.2013
San Antonio College
Associate Business Management
Southwest School Medical and Dental Assistants
Certificate Nurses Aid
Thomas. Jefferson HS
High School Diploma
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