Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
OfficeManager

Elizabeth Carpenter

Wilmington,NC

Summary

Energetic and efficient Customer Service Professional. Personable and driven to exceed expectations. Master in winning over difficult situations. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Stoked
Wilmington, NC
07.2023 - Current
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Followed health safety guidelines when preparing and serving food products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Private Nanny

Mr. & Mrs. Stephenson
Wilmington, NC
10.2021 - 09.2023
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Tutored children in multiple school subjects to boost educational performance.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Traveled with family to help with vacation activities and childcare.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Facilitated playdates between siblings or friends in order to foster social interaction among peers.
  • Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.

Server

Carolina Ale House
Wilmington, NC
07.2022 - 09.2023
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Served food and beverages to patrons and confirmed complete orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Lifeguard

River Lights Community
Wilmington, NC
05.2022 - 08.2023
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Developed a comprehensive training program for new lifeguards.
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Performed emergency rescues when necessary.
  • Administered first aid and CPR in response to life-threatening situations.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Examined recreational equipment for signs of damage and potential safety risks.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Assisted with swim lessons for guests and members of the facility.
  • Provided waivers and other safety documents for patrons to sign for legal guidelines.
  • Prepared detailed incident reports following accidents or other incidents.
  • Reported any unsafe conditions or suspicious activity to management immediately.

Restaurant Server/Hostess

Natty Greene's Brewing Company
Greensboro, NC
06.2020 - 04.2021
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Answered phones promptly to record and confirm reservations.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Informed customers of daily specials and signature menu items.
  • Answered telephone to provide dining information and take reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

High school diploma -

Northern Guilford High School
06.2021

Some College (No Degree) - Diagnostic Medical Sonography

Cape Fear Community College
Wilmington, NC

Skills

  • Customer service (3 years)
  • Excellent ability to prioritize
  • Professional and personable
  • Organized and detail-oriented
  • Training
  • Conflict resolution
  • Math calculations aptitude
  • Strong relationship builder (2 years)
  • Cleaning Experience
  • Ability to Handle fast-paced environment
  • Cashiering
  • Restaurant experience
  • Food service
  • Employee evaluation
  • Serving Experience
  • Host/Hostess
  • Guest Services
  • POS
  • Serving
  • Guest services
  • Hospitality
  • Medical terminology
  • Typing
  • Sales
  • Front desk
  • Training & development
  • Customer Service
  • Clear Communication
  • Sales Techniques
  • Creative Problem-Solving
  • Relationship Building
  • Business Processes and Procedures
  • Telephone and Email Etiquette
  • Phone and Email Etiquette
  • Cash Handling
  • Database Management
  • File Management
  • Market Research
  • Administrative Support
  • Team Collaboration
  • Training and Mentoring
  • Flexible Schedule
  • Event Planning
  • Account Management
  • Issue Escalation
  • Organized Mindset
  • Appointment Scheduling
  • Report Writing
  • Filing
  • Calendar Management
  • Data Entry
  • Scheduling
  • Self-Starter
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • Professional and Mature
  • Negotiation
  • Medical Terminology
  • Correspondence Writing
  • Customer Relations
  • Multitasking and Prioritization
  • Meticulous Attention to Detail
  • Social Media Knowledge
  • Dedicated Team Player
  • Professional Communication
  • Training and Coaching

Certification

  • CPR Certification
  • Driver's License

References

References available upon request.

Timeline

Server

Stoked
07.2023 - Current

Server

Carolina Ale House
07.2022 - 09.2023

Lifeguard

River Lights Community
05.2022 - 08.2023

Private Nanny

Mr. & Mrs. Stephenson
10.2021 - 09.2023

Restaurant Server/Hostess

Natty Greene's Brewing Company
06.2020 - 04.2021

High school diploma -

Northern Guilford High School

Some College (No Degree) - Diagnostic Medical Sonography

Cape Fear Community College

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Elizabeth Carpenter