Office
Elizabeth Carranza Alvarado
Customer Service And Commercial Specialist
Conkal,Yucatán
Summary
History of building effective relationships with media, customers and internal stakeholders to effectively improve company image. Well-versed in public relations strategies and reputation management. Advanced skills in SAP tracking and Microsoft office tools.
Determined and responsible professional with more than 4years of success boosting efficiency and streamlining procedures .Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
3
3
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Henkel
México, Working Remotely
05.2020 - Current
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Processed orders, credits and tracked returns.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and spanish-speaking customers.
- Answered up to phone calls per day in busy, fast-paced office for both English and Spanish-speaking customerConferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Service level reports weekly.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.e
Self Employment
Los Mandiles
Mérida, Yucatán
07.2019 - 02.2020
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Limited portion sizes and used garnishes to control food costs.
- Handled day-to-day processes of catering including scheduling, ordering food and planning events.
Regional Customer Service and Logistics
Rational AG
México , México
01.2018 - 02.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals 20%.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Entered customer interaction details in SAP system to track requests, document problems and record solutions offered.
Customer Service Specialist
Welbilt Inc.
México, México
02.2019 - 06.2019
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations.
- Collaborated with Operations manager to improve customer service processes and support structures company-wide.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Commercial in Luxury Brand
Miele
México, México
04.2016 - 12.2017
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Identified client needs, built relationships and overcame objections to drive sales.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Education
Sales Excellence - Selling Skills And Sales Operations
RATIONAL AG
05.2018 - 06.2020
SAP System - System Management
RATIONAL AG
02.2018 - 03.2020
Marketing Digital & Community Manager, Universidad Galileo - Marketing And Ecommerce
Universidad Galileo
OnlineSkills
Networking
undefinedAccomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Collaborated with team of CPFR in the development of new item materials.
Software
SAP system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Sports
Timeline
Bilingual Customer Service Representative
Henkel
05.2020 - Current
Self Employment
Los Mandiles
07.2019 - 02.2020
Customer Service Specialist
Welbilt Inc.
02.2019 - 06.2019
Sales Excellence - Selling Skills And Sales Operations
RATIONAL AG
05.2018 - 06.2020
SAP System - System Management
RATIONAL AG
02.2018 - 03.2020
Regional Customer Service and Logistics
Rational AG
01.2018 - 02.2020
Commercial in Luxury Brand
Miele
04.2016 - 12.2017
Marketing Digital & Community Manager, Universidad Galileo - Marketing And Ecommerce
Universidad Galileo
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