Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elizabeth Carranza Ly

San Dimas,CA

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Area of expertise. I am here to obtain employment working with people whether in the medical field or in any other field that is challenging for me so that I may contribute my services or talents; which will allow me the opportunity to gain experiences and knowledge and growth. Also to show how caring and compassionate I am with excellent customer service and written and verbal communication skills with the ability to grasp new concepts quickly and efficiently. Thank you for taking the time to review my resume , I truly believe that my experience and education would make me a valuable asset for an organization like yours, where I can contribute to growth and success. Please contact me with any questions or concerns or suggestions. Thank you so much.

Overview

13
years of professional experience

Work History

In Home Supportive Services, DPSS

Patient Care Taker
02.2016 - Current

Job overview

  • As a provider/ caregiver I am able to provide personal care, such as feeding and bathing; household tasks such as laundry; shopping, meal preparation and light housekeeping; transportation; protective supervision; and certain paramedical services ordered by a Licensed Physician. I also obtain information about clients medical history, drug history, complaint's and allergies. I have helped the company by being adaptive to any situation. I am very committed and a a very passionate caregiver.

  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Collected and transported specimens to prepare for lab testing.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.

Del Carmen Medical Clinic And Hospital

Phlebotomist/ Medical Assistant Extern
03.2017 - 06.2017

Job overview

  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Scheduled appointments and tests to coordinate patient care.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Provided patient education to improve understanding and self-care.
  • Transcribed physician orders and instructions to minimize risk of miscommunication.
  • Assisted with medical research projects to apply and expand knowledge.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient spirometry.
  • Helped with patient preparation and recovery to support patient comfort and well-being.

Target

Retail Sales Associate Cashier
05.2014 - 12.2014

Job overview

  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Toys R Us

Cashier Team Lead
01.2011 - 11.2013

Job overview

  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Maintained stock to meet expected customer demand.
  • Led cashiers and associates in providing thoughtful customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on sales software system operation.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Facilitated and logged store opening, closing, and shift changes.
  • Maintained and updated security protocols for front desk operations.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Concorde Career College
North Hollywood, CA

AAMA from Medical Assisting
06.2011

John Burroughs High School
Burbank, CA

High School Diploma
07.2009

Skills

  • Problem-solving
  • Behavior management
  • Infection control
  • Compassionate care
  • Effective communication
  • Personal hygiene assistance
  • Feeding assistance
  • First aid and CPR
  • Patient assessment
  • Multitasking
  • Conflict resolution
  • Mobility assistance
  • Decision-making
  • Medical terminology
  • Record keeping
  • Active listening
  • Vital signs monitoring
  • Medication administration
  • Healthy Meal Preparation
  • Professional Bedside Manner
  • Blood Glucose Monitoring
  • Adaptable
  • Data Collection
  • Clinical Training
  • Injury Prevention
  • Medical Chart Documentation
  • Wound Care Maintenance
  • Documentation and Recordkeeping
  • Clear Communication
  • Wound Care
  • Vitals Monitoring and Documentation
  • Certified in CPR/AED
  • Organizational skills
  • Adaptive learning
  • Time management
  • Specimen Collection
  • Sterilization Techniques
  • Emergency Response
  • Patient Observation
  • Infection Prevention
  • Patient Services
  • Infection Control Standards
  • Progress Tracking
  • Word Processing
  • Heartsaver First Aid

Timeline

Phlebotomist/ Medical Assistant Extern

Del Carmen Medical Clinic And Hospital
03.2017 - 06.2017

Patient Care Taker

In Home Supportive Services, DPSS
02.2016 - Current

Retail Sales Associate Cashier

Target
05.2014 - 12.2014

Cashier Team Lead

Toys R Us
01.2011 - 11.2013

Concorde Career College

AAMA from Medical Assisting

John Burroughs High School

High School Diploma

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Elizabeth Carranza Ly