Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
As a Community Consultant at AvalonBay, I excelled in providing exceptional customer service and fostering community engagement, leading to exceptional experiences for new residents. Leveraging my sales and marketing expertise, I drove leasing performance through personalized connections and creative campaigns, igniting enthusiasm within the community. I maintained a commitment to follow-through by providing tailored updates to prospective residents, showcasing the unique aspects of our community. Additionally, I provided support, guidance, and training to colleagues, contributing to a positive work environment and assisting in achieving community sales goals I remained proactive in monitoring market conditions through competitive market visits and updated market surveys. Moreover, I fostered community connections by planning and executing resident activities and events.
In my role, I engaged with potential tenants and helped with facilitating the leasing process. My key responsibilities included marketing properties, conducting property tours, processing applications, explaining lease agreements, coordinating move-ins and move-outs, addressing tenant concerns, maintains accurate records, staying informed about market trends, and ensuring exceptional customer service. My goal was to optimize property occupancy and foster positive tenant relationships.