Elizabeth Carrera
Mayfield Heights,OH
Summary
Reliable administrative and operations support professional with strengths in recordkeeping, scheduling, shipping coordination, and issue resolution. Also brings customer-facing experience, team training, and hands-on work in inventory, payroll-related tasks, and front-line service environments.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Material Handler
Apl Logistics
Willoughby, Ohio
08.2024 - 01.2025
- Picked, staged, and moved inventory for APL Logistics outbound shipments.
- Loaded completed orders onto pallets by delivery number.
- Verified labels, counts, and paperwork against APL Logistics order records to ensure accuracy.
- Conducted audits of boxes and units in loading docks to ensure compliance with work orders. in loading docks to ensure proper completion of work orders.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Reported equipment malfunctions and material damage to minimize downtime.
Home Health Aide
Jewish Family Services Association Of Cleveland
07.2022 - 12.2023
- Assisted clients with daily living activities, promoting independence and improving quality of life.
- Assisted patients with bathing, grooming, and toileting to preserve their dignity.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to the supervising nurse or physician.
- Maintained a clean, safe home environment, contributing to reduced falls and accidents.
- Performed light housekeeping duties including laundry, linen changes, sweeping, vacuuming, and mopping, ensuring organized living space for patients.
- Managed transportation logistics for clients, ensuring timely arrival at appointments.
Front End Team Leader
Giant Eagle
09.2019 - 06.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance and implemented corrective actions to enhance efficiency and achieve productivity targets.
- Coached employees on effective sales techniques and methods for resolving complex issues and handling difficult customers.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Addressed escalated customer disputes through effective mediation techniques. with special actions such as discounts.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Auditor/Analyst
Telisys/Hosted Technology Exchange
07.2001 - 07.2011
- Audited and analyzed client telecom billings, identifying cost-saving opportunities and creating reports to detail results and potential savings.
- Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
- Led monthly meetings with directors to review spending patterns and deliver financial recommendations.
- Created and maintained precise and accurate models, charts and reports.
- Budgeted active and proposed projects by accurately determining pricing, margins and risk factors.
- Negotiated improved pricing with telecom vendors while addressing client trouble ticket issues.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Performed administrative office duties for the partners as well as covering the front desk.
Administrative Assistant
Zinner & Co. LLP
04.2000 - 06.2001
- Oversaw inventory of office supplies to ensure availability and proper organization.
- Ordered and distributed office supplies within budget to maintain resource availability.
- Directed guests and efficiently routed deliveries and courier services to streamline office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Screened applicant resumes and coordinated phone and in-person interviews.
- Opened and properly distributed incoming mail.
- Welcomed visitors at reception and provided assistance and information.
- Facilitated communication by distributing employee notices and mail promptly throughout the office.
- Ensured cleanliness and order in reception and lounge areas for visitor comfort.
Legal Secretary
Gallagher Sharp
07.1997 - 03.2000
- Scheduled and coordinated appointments for 2 attorneys to optimize their time management.
- Organized and managed all appointments to optimize attorneys' time utilization., appearances and briefings.
- Processed appeals, motions, and pretrial agreements to support case management.
- Transcribed legal documents and phone conversations.
- Executed filing of legal documents to maintain compliance with court requirements. with the courts on behalf of the attorney.
- Created, indexed, and maintained client binders to ensure organized access to case documents.
- Recorded and organized new case entries in the company database to facilitate case tracking. into the company database.
Education
High School Diploma -
Villa Angela-St Joseph High School
Cleveland, OH01-1994
Skills
- Material handling
- Inventory management
- Warehouse organization
- Logistics coordination
- Order fulfillment
- Load verification
- Pallet assembly
- Stock management
- Inventory control
- Stock control
- Task prioritization
- Excel proficiency
- Task scheduling
- Data handling
- Database management
- Customer service
- Client-focused
- Verbal communication
- Attention to detail
- Task prioritization
- Analytical thinking
- Pressure management
- Stress management
- Billing operations
- Analytical thinking
- Task prioritization
Certification
- Licensed STNA - June 2022
- CPR Certified - June 2022
Timeline
Material Handler
Apl Logistics
08.2024 - 01.2025
Home Health Aide
Jewish Family Services Association Of Cleveland
07.2022 - 12.2023
Front End Team Leader
Giant Eagle
09.2019 - 06.2022
Auditor/Analyst
Telisys/Hosted Technology Exchange
07.2001 - 07.2011
Administrative Assistant
Zinner & Co. LLP
04.2000 - 06.2001
Legal Secretary
Gallagher Sharp
07.1997 - 03.2000
High School Diploma -
Villa Angela-St Joseph High School