Elizabeth Carrillo
Grandville
Summary
Enthusiastic and able to work efficiently in high stress environments. Cooperative with others and open minded throughout situations. Dependable and upbeat individual with excellent customer service abilities and knack for creating welcoming atmosphere. Possesses good understanding of food safety standards and hands-on skills in handling. Committed to contributing to positive customer experience and ensuring product quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bakery Clerk
Marge's Donut Den
Grand Rapids, MI
05.2024 - 03.2025
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Collaborated with team members to maintain high standards of food safety and hygiene practices.
- Monitored product freshness, removing expired items to uphold quality assurance standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and organization of bakery display areas to ensure appealing presentation.
- Operated cash register accurately, handling transactions and providing change promptly.
- Supported inventory management by restocking shelves with fresh products regularly.
Front Desk Receptionist
Noel’s tax service
Wyoming, MI
12.2023 - 05.2024
- Took phone calls to accommodate customers in making, canceling, or switching appointment times, alongside answering business related questions. Worked with customers in both Spanish and English. Maintained a clean environment by consistently vacuuming and disinfecting the area.
- Managed appointment scheduling using office software, optimizing daily workflow for tax preparation services.
- Greeted clients warmly, creating a welcoming atmosphere and ensuring excellent customer service.
Michaels Cashier
Michael’s Arts and Supplies
Grandville, MI
08.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Assisted in merchandise stocking and organization to enhance store presentation.
- Educated customers about promotions and products, enhancing sales opportunities.
- Built relationships with customers to encourage repeat business.
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - English Literature
Michigan State University
East Lansing, MI05-2029
Junior High School Education -
Grandville High School
Grandville, MI05-2025
Skills
- Spanish
- Organizational skills
- Retail sales
- Customer service
- POS systems
- Food safety
- Writing Skills
- Multilingual
- Teamwork
- Cash handling
- Time management
- Front desk
- Appointment scheduling
- Retail math
- Customer satisfaction
- Food handling safety
- Punctual and reliable
- Cleanliness standards
- Menu memorization
- Sanitation procedures
- Health department standards
Certification
Driver's License
Languages
English - Fluent
Spanish - Expert
Awards
National Orchestra Scholarship Recepiant
June 2025, National Poetry Competition Finalist
June 2022
Timeline
Bakery Clerk
Marge's Donut Den
05.2024 - 03.2025
Front Desk Receptionist
Noel’s tax service
12.2023 - 05.2024
Michaels Cashier
Michael’s Arts and Supplies
08.2023 - 10.2023
Bachelor of Arts - English Literature
Michigan State University
Junior High School Education -
Grandville High School