Elizabeth Carter

• Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
• Reduced company risk exposure by thoroughly vetting all carriers before entering into contractual agreements.
• Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.
• Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.
• Minimized shipment delays by proactively monitoring carrier performance and addressing potential issues early on.
• Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
• Supported business growth by identifying new clients and establishing long-term partnerships with them.
• Enhanced operational efficiency with thorough tracking of shipments from pick-up to delivery.
• Evaluated market trends to strategically target untapped opportunities within the freight brokerage industry.
• Coordinated seamless transportation solutions for complex projects involving multiple carriers or modes of transport.
• Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
• Utilized computer systems to manage cargo shipments and accurately track goods.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
• Built working relationships with clients to foster loyalty and encourage repeat business.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.

•Confirmed correct order input to maintain accurate package arrival schedules.

•Managed load reception through RF scanning technology.

•Performed safe and timely unloading of commodities from trailers in bay areas utilizing pallet jacks and forklifts.