Elizabeth Carter
Pleasanton,CA
Summary
Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful event planning and fundraising management. Seeking to be a part of an organization where I will have the opportunity of utilizing my experience in business in collaboration in creating a positive and result-driven work environment with a fantastic team.
Overview
18
18
years of professional experience
Work History
Office Manager
Servpro Pleasanton / Dublin
Pleasanton, CA
05.2024 - Current
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Conducted research projects related to new product development or marketing initiatives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
GENERAL MANAGER
APOLLO MUSIC AND ARTS, INC
Chico, CA
09.2018 - 01.2020
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Planned, directed, and coordinated all company operations
- Reviewed financial statements, sales reports, and other performance data to measure productivity and to identify areas needing cost reduction or program improvement
- Prepared staff of 18 work schedules and assigns specific duties daily and weekly
- Established and implemented company policies, goals, objectives, or procedures
- All employee hiring and termination
- Payroll, A/P, A/R
- 2019 Creation of Operational Budget
- Cut all company costs by 30% and increased revenue by 20% in my first quarter
- Designed sales and service strategies to improve revenue and retention
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
EXECUTIVE DIRECTOR
KINGDOM CONDUIT FOUNDATION
Marysville, CA
10.2016 - 01.2020
- Budget Development
- Development to Execution of all Fundraisers / Events
- Manage Corporate Office Operations
- Research, Apply and File all Federal and State Documents for 501c3 Approval
- Create Website and All Social Media Resources for Non Profit
- Manage Corporate Office Operations
- Maintain Donor Database
- A/P, A/R
- Obtain and Manage Volunteers
- Marketing and Outreach
- Research for collaboration with foundation recipients
- Maintain detailed record keeping for all Foundation documentation.
VP OPERATIONS
COOPDIGITY, INC
Marysville, CA
10.2016 - 09.2018
- Office Operations; Including Vendor negotiations, Office Space Selection/ Relocation, Daily Oversight
- Corporate Policy Creation and Implementation
- Budget Development, A/P, A/R, Reconciliation, Work with Tax Consultant for yearly Tax Filing
- State & Federal Document Filing; including changing from S Corp to C Corp, Client Bankruptcies, Cease & Desist Case Follow Through and Company Stock Option research and document creation
- Corporate Policy Creation and Implementation
- Budget Development.
EXECUTIVE DIRECTOR
BREAD OF LIFE FOUNDATION
Pleasanton, CA
02.2011 - 07.2016
- Sales and Customer Service Management
- Website Creation for Non-Profit
- Manage Corporate Office Operations
- Community Outreach
- A/P, A/R, Payroll using QuickBooks
- Development & Marketing Research
- Inventory management
- Customer Service Sponsorship and Grant research Volunteer Coordinator
- General Office Administration
- Create Policy and Compliance Manual
- Donor Database Management.
EXECUTIVE DIRECTOR
CHAMBER OF COMMERCE
San Jose, CA
05.2007 - 10.2010
- Create and facilitate all Chamber's fundraising, events and meetings
- Cut back on cost and still function in a profitable way for the Chamber's fundraising goals
- Develop and initiate an ambassador committee
- Added 18 community leaders to the Board in order to organize successful events within the city
- Lead in locating new business opportunities and partnerships for future Chamber members
- A/P, A/R, Payroll and Monthly account reconciliation
- Supervise and trained staff and committee volunteers
- In charge of creating yearly chamber budget and monthly financial reports for board meetings
- Responsible for daily functioning of the outreach and business services to the community and local businesses.
Education
HS Diploma -
Carle High School
Lower Lake, CAAA: Business Administration -
University of Phoenix Online
BA: Business Administration -
Merritt College
Oakland, CASkills
- Business Administration
- Organizational realignment
- Event planning and management
- Budgeting and financial management
- Customer service-driven
- Operations oversight
- Vendor management
- Budget development
- Fundraising Management
- Leadership and team building
- Non Profit Management
Timeline
Office Manager
Servpro Pleasanton / Dublin
05.2024 - Current
GENERAL MANAGER
APOLLO MUSIC AND ARTS, INC
09.2018 - 01.2020
EXECUTIVE DIRECTOR
KINGDOM CONDUIT FOUNDATION
10.2016 - 01.2020
VP OPERATIONS
COOPDIGITY, INC
10.2016 - 09.2018
EXECUTIVE DIRECTOR
BREAD OF LIFE FOUNDATION
02.2011 - 07.2016
EXECUTIVE DIRECTOR
CHAMBER OF COMMERCE
05.2007 - 10.2010
HS Diploma -
Carle High School
AA: Business Administration -
University of Phoenix Online
BA: Business Administration -
Merritt College