Elizabeth Casanova
Mora,NM
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
24
24
years of professional experience
Work History
Pharmacy Assistant
El Centro Family Health
11.2021 - 06.2025
- Managed approximately 75 incoming calls and over 100 faxes per day to assisist in resolving medication issues i.e., refills insurance coverage issues, Maintain communication with Provider about any concerns. Handle incoming calls from Pharmacists at retail pharmacies and assist with any questions or concerns. Dispense medication from in-house pharmacy. Council patients on use of medications by provider instructions. Outcall to PBM,s when there is an issue with coverage. Initiate, submit and follow through with Prior Authorizations. Audit in-house pharmacy stock for outdated and or shortages. Assist State Pharmacists with inspection audits. Keep monthly audit of Warfarin usage of patients, submit to head pharmacist.
- Maintained accurate medication inventory and ensured proper storage conditions.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Collaborated with healthcare team to ensure seamless patient care and medication therapy management.
- Trained new staff on pharmacy procedures and operational protocols to enhance service delivery.
- Managed electronic health records system for efficient patient data retrieval and documentation accuracy.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Generated labels for prescriptions and maintained accurate records.
- Answered questions regarding medication instructions and usage.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Input patient information into computer system for prescription orders.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Food Service Worker
United World College
08.2017 - 07.2018
- Prepared and served meals in compliance with safety and sanitation standards.
- Collaborated with team members to streamline food service operations.
- Monitored food quality during preparation, ensuring consistency and freshness.
- Coordinated with kitchen staff to optimize workflow during peak service hours.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
Veterinary Assistant
Brainerd Animal Health Center
03.2011 - 04.2016
- Answered incoming calls. Set up surgery suite and assisted Dr in surgery. Performed dentals. Monitored patient in recovery. Dispensed medication, typed labels. Routinely audited pharmacy for outdated meds. Kept log updated for controlled medications per State requirements.
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Monitored vital signs and behavior of animals, reporting changes to veterinary staff promptly.
- Educated pet owners on post-operative care and general animal health practices, enhancing client relationships.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
Cashier
Tractor Supply Company
08.2010 - 07.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Trained new cashiers on operational procedures and best practices for service excellence.
- Maintained cleanliness and organization of checkout area, ensuring compliance with safety standards.
- Managed cash register operations, balancing drawers at the end of shifts to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Office Manager
Casanova Construction LLC
01.2007 - 04.2010
- Took incoming calls. Filed monthly taxes. Communicated with Federal and State representatives regarding any tax issues. Assisted with audits.
- Managed daily office operations, ensuring efficiency and compliance with company policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
CNA
ST Vincent Hospital
03.2005 - 03.2006
- Performed all duties routinely required of CNA;s
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Implemented infection control measures, contributing to overall patient health outcomes.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
New Mexico Behavioral Health Institute
01.2001 - 04.2003
- Performed all duties routinely required of CNA’s. First year worked in long term care. Second year transferred to and worked in Transitional Living Unit.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
Education
GED -
Luna community College
Skills
- Vital signs monitoring
- Patient care
- Time management
- Attention to detail
Timeline
Pharmacy Assistant
El Centro Family Health
11.2021 - 06.2025
Food Service Worker
United World College
08.2017 - 07.2018
Veterinary Assistant
Brainerd Animal Health Center
03.2011 - 04.2016
Cashier
Tractor Supply Company
08.2010 - 07.2013
Office Manager
Casanova Construction LLC
01.2007 - 04.2010
CNA
ST Vincent Hospital
03.2005 - 03.2006
CNA
New Mexico Behavioral Health Institute
01.2001 - 04.2003
GED -
Luna community College