Elizabeth Casco
Medical Receptionist
San Francisco,California
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 20+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Manager
Ultimate Cookie
San Francisco, CA
02.2018 - 07.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Spa Manager
Demetrias Spa
San Francisco, California
02.2017 - 08.2018
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized.
- Worked with suppliers to identify cost savings opportunities resulting in 85% reduction in expenses.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Generated reports to track spa performance and make recommendations for improvement.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Education
No Degree - Medical Reception
City College of San Francisco
San Francisco, CA 05.2001 -
Skills
Customer rapport
Office administration
Customer and client relations
Professional demeanor
Mail handling
Documentation and reporting
Database administration
Scheduling
Bookkeeping
Staff Management
Business administration
Multi-line Telephone Systems
Planning and Coordination
Teambuilding
Appointment scheduling
Payroll and budgeting
Certification
Certified CPR American Heart Association 05/17/2023-05/2025
Timeline
Customer Service Manager
Ultimate Cookie
02.2018 - 07.2021
Spa Manager
Demetrias Spa
02.2017 - 08.2018
No Degree - Medical Reception
City College of San Francisco
05.2001 -