Elizabeth Casey
Wilmington,NC
Summary
Resourceful Bartender known for high productivity and efficient task completion. Skilled in mixology, customer service, and management. Proficient at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Detailed 10+ bartending experience upon request.
Overview
4
4
years of professional experience
Work History
Bartender/FOH Manager
Blue Surf Arboretum West
Wilmington, NC
09.2021 - Current
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
FOH Supervisor/Bartender
DLS Events
Los Angeles, California
04.2021 - Current
- Conducted regular staff meetings to communicate updates and gather team input.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Ensured compliance with local liquor laws by verifying valid ID from customers when necessary.
- Managed payroll functions including calculating tips for bar-backs, concessions and bartenders.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Responded quickly to any operational issues that arose throughout the shift.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Coordinated with back of house management to ensure seamless service delivery.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Interviewed, hired and trained new employees.
- Implemented new policies or procedures as directed by upper management.
- Coached and developed team members to support employee growth and development.
- Supervised the setup of events and special promotions to attract new customers.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
General Manager
Zairy ATS LLC
Wilmington, NC
03.2023 - 10.2023
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed service and sales strategies to improve retention and revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Designed sales and service strategies to improve revenue and retention.
- Mitigated business risks by working closely with staff members and assessing performance.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Pender High School
Burgaw, NC01-2012
Some College (No Degree) - Business Administration And Management
Cape Fear Community College
Wilmington, NCSkills
- Bar restocking
- Health codes compliance
- Basic accounting
- Mixology
- Drink consistency
- Attention to detail
- Clear and effective communication
- Engaging and open personality
- Sharp memory
- Mastered free pouring
- Cleanliness
- Superior customer service
- Proficient with POS systems and payment applications
Certifications
RASP Certification from The State of North Carolina Alcoholic Beverage control Commission
Timeline
General Manager
Zairy ATS LLC
03.2023 - 10.2023
Bartender/FOH Manager
Blue Surf Arboretum West
09.2021 - Current
FOH Supervisor/Bartender
DLS Events
04.2021 - Current
High School Diploma -
Pender High School
Some College (No Degree) - Business Administration And Management
Cape Fear Community College