Overview
Work History
Timeline
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Elizabeth Casey

Pittsburgh,PA

Overview

13
13
years of professional experience

Work History

Digital Product Delivery Coordinator

Informa
Pittsburgh, PA
03.2023 - 05.2024
  • Managed end-to-end digital and in-person events, ensuring seamless execution and high attendee satisfaction
  • Coordinated with speakers and clients, meeting all requirements and enhancing event quality
  • Oversaw live events, managing audience interactions and capturing real-time data for insights
  • Directed on-site activities, maintaining session schedules and engaging attendees effectively
  • Identified and implemented process improvements, optimizing logistics and increasing participant satisfaction
  • Spearheaded live digital event management, implementing real-time audience engagement strategies through polls and data capture techniques
  • Conducted comprehensive event administration, leveraging data analytics for insightful post-event reporting and continuous improvement
  • Pioneered digital event strategies, integrating real-time audience engagement tools and data capture techniques for enhanced participant experience

Assistant Registrar for Systems

Duquesne University
Pittsburgh, PA
01.2022 - 05.2022
  • Configured and tested SIS, ensuring system reliability and improved performance
  • Delivered end-user training, boosting user proficiency and system utilization
  • Analyzed system procedures and academic data, ensuring accurate reporting
  • Responded to student records and academic performance requests, maintaining legal compliance
  • Contributed to strategic planning, enhancing operational efficiency of student records

Manager of Academic Information Systems

St. Edmund's Academy
Pittsburgh, PA
07.2020 - 01.2022
  • Managed Blackbaud database settings, updates, and performance, ensuring optimal system functionality
  • Oversaw student enrollment and withdrawal procedures, enhancing data accuracy and process efficiency
  • Created and maintained student schedules, grade plans, and transcripts, supporting academic operations
  • Analyzed academic performance data, contributing to student success and retention strategies
  • Trained faculty on new technology, improving adoption and identifying growth opportunities

Academic Associate

St. Edmund's Academy
Pittsburgh, PA
09.2016 - 06.2020
  • Spearheaded database management, optimizing student enrollment processes and academic performance tracking for data-driven decision making
  • Pioneered implementation of new technology systems, enhancing faculty efficiency and streamlining administrative workflows
  • Developed curriculum plans and instructional materials, enhancing student engagement and learning outcomes
  • Collaborated with faculty to create interdisciplinary projects, fostering a collaborative learning environment
  • Analyzed student performance data to identify areas for improvement, resulting in measurable academic progress

Divisional Administrative Assistant

Carnegie Mellon University
Pittsburgh, PA
03.2016 - 08.2016
  • Supported committees by preparing agendas and managing event logistics, ensuring smooth operations
  • Conducted data collection and analysis for benchmarking projects, contributing to informed decision-making processes
  • Partnered with various departments to create, edit, and publish website content, improving online presence and information accessibility
  • Streamlined administrative processes, enhancing operational efficiency and reducing turnaround times for key departmental tasks
  • Facilitated cross-departmental communication, fostering a more cohesive work environment and expediting project completions

Assistant Registrar

Education Management Corporation
Pittsburgh, PA
04.2015 - 03.2016
  • Managed daily operations of Registrar's office, ensuring compliance with university policies
  • Reviewed and approved leaves of absence, processed major changes, and administered withdrawals
  • Facilitated readmission processes through detailed academic audits and consultations
  • Processed and published student grades for each session, maintaining accurate records
  • Collaborated with university departments, deans, and faculty to support student success

Enrollment Specialist

Education Management Corporation
Pittsburgh, PA
09.2014 - 03.2015
  • Followed-up on all outstanding documentation in collaboration with Admissions and Records Management
  • Worked directly with the Enrollment Manager, Sr
  • Enrollment Specialist and Graduation Teams regarding the status of each new student to ensure new student retention accountability

Admissions Customer Service Representative

Education Management Corporation
Pittsburgh, PA
08.2011 - 09.2014
  • Provided superior customer service in all interactions via online chat and phone conversations in order to achieve customer satisfaction goals
  • Troubleshot student technology requests
  • Managed multiple chat sessions, ensuring superior customer service and achieving satisfaction goals for prospective students, parents, and faculty
  • Leveraged expert-level understanding of student database to provide comprehensive support across 100+ programs and campuses
  • Developed and refined student recruitment, retention, and readmission strategies, enhancing overall enrollment outcomes

Timeline

Digital Product Delivery Coordinator

Informa
03.2023 - 05.2024

Assistant Registrar for Systems

Duquesne University
01.2022 - 05.2022

Manager of Academic Information Systems

St. Edmund's Academy
07.2020 - 01.2022

Academic Associate

St. Edmund's Academy
09.2016 - 06.2020

Divisional Administrative Assistant

Carnegie Mellon University
03.2016 - 08.2016

Assistant Registrar

Education Management Corporation
04.2015 - 03.2016

Enrollment Specialist

Education Management Corporation
09.2014 - 03.2015

Admissions Customer Service Representative

Education Management Corporation
08.2011 - 09.2014

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Elizabeth Casey