Elizabeth Casey
Pittsburgh,PA
Overview
13
13
years of professional experience
Work History
Digital Product Delivery Coordinator
Informa
Pittsburgh, PA
03.2023 - 05.2024
- Managed end-to-end digital and in-person events, ensuring seamless execution and high attendee satisfaction
- Coordinated with speakers and clients, meeting all requirements and enhancing event quality
- Oversaw live events, managing audience interactions and capturing real-time data for insights
- Directed on-site activities, maintaining session schedules and engaging attendees effectively
- Identified and implemented process improvements, optimizing logistics and increasing participant satisfaction
- Spearheaded live digital event management, implementing real-time audience engagement strategies through polls and data capture techniques
- Conducted comprehensive event administration, leveraging data analytics for insightful post-event reporting and continuous improvement
- Pioneered digital event strategies, integrating real-time audience engagement tools and data capture techniques for enhanced participant experience
Assistant Registrar for Systems
Duquesne University
Pittsburgh, PA
01.2022 - 05.2022
- Configured and tested SIS, ensuring system reliability and improved performance
- Delivered end-user training, boosting user proficiency and system utilization
- Analyzed system procedures and academic data, ensuring accurate reporting
- Responded to student records and academic performance requests, maintaining legal compliance
- Contributed to strategic planning, enhancing operational efficiency of student records
Manager of Academic Information Systems
St. Edmund's Academy
Pittsburgh, PA
07.2020 - 01.2022
- Managed Blackbaud database settings, updates, and performance, ensuring optimal system functionality
- Oversaw student enrollment and withdrawal procedures, enhancing data accuracy and process efficiency
- Created and maintained student schedules, grade plans, and transcripts, supporting academic operations
- Analyzed academic performance data, contributing to student success and retention strategies
- Trained faculty on new technology, improving adoption and identifying growth opportunities
Academic Associate
St. Edmund's Academy
Pittsburgh, PA
09.2016 - 06.2020
- Spearheaded database management, optimizing student enrollment processes and academic performance tracking for data-driven decision making
- Pioneered implementation of new technology systems, enhancing faculty efficiency and streamlining administrative workflows
- Developed curriculum plans and instructional materials, enhancing student engagement and learning outcomes
- Collaborated with faculty to create interdisciplinary projects, fostering a collaborative learning environment
- Analyzed student performance data to identify areas for improvement, resulting in measurable academic progress
Divisional Administrative Assistant
Carnegie Mellon University
Pittsburgh, PA
03.2016 - 08.2016
- Supported committees by preparing agendas and managing event logistics, ensuring smooth operations
- Conducted data collection and analysis for benchmarking projects, contributing to informed decision-making processes
- Partnered with various departments to create, edit, and publish website content, improving online presence and information accessibility
- Streamlined administrative processes, enhancing operational efficiency and reducing turnaround times for key departmental tasks
- Facilitated cross-departmental communication, fostering a more cohesive work environment and expediting project completions
Assistant Registrar
Education Management Corporation
Pittsburgh, PA
04.2015 - 03.2016
- Managed daily operations of Registrar's office, ensuring compliance with university policies
- Reviewed and approved leaves of absence, processed major changes, and administered withdrawals
- Facilitated readmission processes through detailed academic audits and consultations
- Processed and published student grades for each session, maintaining accurate records
- Collaborated with university departments, deans, and faculty to support student success
Enrollment Specialist
Education Management Corporation
Pittsburgh, PA
09.2014 - 03.2015
- Followed-up on all outstanding documentation in collaboration with Admissions and Records Management
- Worked directly with the Enrollment Manager, Sr
- Enrollment Specialist and Graduation Teams regarding the status of each new student to ensure new student retention accountability
Admissions Customer Service Representative
Education Management Corporation
Pittsburgh, PA
08.2011 - 09.2014
- Provided superior customer service in all interactions via online chat and phone conversations in order to achieve customer satisfaction goals
- Troubleshot student technology requests
- Managed multiple chat sessions, ensuring superior customer service and achieving satisfaction goals for prospective students, parents, and faculty
- Leveraged expert-level understanding of student database to provide comprehensive support across 100+ programs and campuses
- Developed and refined student recruitment, retention, and readmission strategies, enhancing overall enrollment outcomes
Timeline
Digital Product Delivery Coordinator
Informa
03.2023 - 05.2024
Assistant Registrar for Systems
Duquesne University
01.2022 - 05.2022
Manager of Academic Information Systems
St. Edmund's Academy
07.2020 - 01.2022
Academic Associate
St. Edmund's Academy
09.2016 - 06.2020
Divisional Administrative Assistant
Carnegie Mellon University
03.2016 - 08.2016
Assistant Registrar
Education Management Corporation
04.2015 - 03.2016
Enrollment Specialist
Education Management Corporation
09.2014 - 03.2015
Admissions Customer Service Representative
Education Management Corporation
08.2011 - 09.2014