Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Castaneda

Phoenix,AZ

Summary

Accomplished Court Operations Specialist with a proven track record at Maricopa County, enhancing procedural compliance and public access to court services. Expert in legal research and customer service, demonstrated through meticulous document management. Achieved significant improvements in internal workflow auditing and case status communication, showcasing strong organization and ethics. Detail-oriented Court Clerk with 12 years of experience providing dedicated clerical assistance. Offering strong skills in case file management and customer service. Organized to handle a high-intensity workload. Structured Court Operations Specialist possessing 30 wpm typing speed and first-rate organizational and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Court Operations Specialist

Maricopa County
08.2005 - 12.2017
  • Reported criminal sentencing dispositions to DPS and MVD
  • Pulled files for attorneys and judges from main file room
  • Filed files coming back to file room
  • Audited court records for imaging
  • Answered customer service phone calls regarding criminal records or appeals questions
  • Translated for any Spanish speaking customers
  • Delivered prompt and accurate information to judges, attorneys, and parties regarding case status updates.
  • Increased procedural compliance through regular auditing of internal workflows against established guidelines.
  • Improved public access to court services by providing knowledgeable assistance to visitors both in-person and over the phone.
  • Answered customer service telephone calls, took messages and transferred calls to appropriate colleagues at Michael Jeanes office
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Education

High School Diploma -

Deming High School
Deming, NM

Skills

  • Legal Research
  • Ethics and integrity
  • Document Preparation
  • Strong Organization
  • Case file preparation
  • Data Entry
  • Filing systems
  • Customer Service
  • Document Review
  • Researching skills
  • Records Maintenance
  • Database updates
  • Bilingual

Timeline

Court Operations Specialist

Maricopa County
08.2005 - 12.2017

High School Diploma -

Deming High School
Elizabeth Castaneda