Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Castillo

Elizabeth Castillo

Brooklyn,NY

Summary

Meticulous Medical Office Coordinator with 8 years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.

Overview

11
11
years of professional experience

Work History

Medical Coordinator

Gastroenterology Associates of Brooklyn
11.2020 - Current
  • Carry out orders of the physician in directing specific medical needs of an individual
  • Responsible for efficiently handling medical records as per HIPPA
  • Resolved any patients concerns and inquiries
  • Required to manage physicians’ calendar and tracking details to coordinate
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.

Medical Front Desk Supervisor

Gastroenterology Associates of Brooklyn
06.2019 - 11.2020
  • Provide administrative support for 6 physicians
  • Supervise and train front office employees
  • Managed and adjusted staff’s schedule
  • Assisted the office manager with patient complaint and/or issues & resolved them in a polite manner
  • Attended meetings to provide ideas for a better work place

Front Desk

Gastroenterology Associates of Brooklyn
04.2015 - 06.2019
  • Greet patients in friendly and professional manner
  • Successfully managed information using E-Clinical system(EMR)
  • Answer high volume calls and booked appointments
  • Analyze health insurance benefits and verify insurance eligibility
  • Obtain referrals and authorizations
  • Collect co-payments (cash, credit card, checks)

Customer Service| Puma - Supervisor

Puma Black
01.2012 - 02.2015
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Cultivated customer- focused shopping environment by greeting and responding to all customers in a friendly manner
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Completed all point of sale opening and closing procedures, including counting contents in cash registers
  • Communicated clear expectations and goals to each team member
  • Worked to meet all KPI goals weekly
  • Got promoted within the company to a supervisor position for The Puma boutique store, Puma Black

Education

Associate of Arts -

Kingsborough Community College of The City University of New York
Brooklyn
05.2014

High School Diploma -

New Utrecht High School
Brooklyn, NY
06.2011

Skills

  • Power Point
  • Excel
  • Microsoft Word
  • Leadership
  • Great Multi-tasker
  • Customer Service
  • General understanding of medical terminology

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Coordinator

Gastroenterology Associates of Brooklyn
11.2020 - Current

Medical Front Desk Supervisor

Gastroenterology Associates of Brooklyn
06.2019 - 11.2020

Front Desk

Gastroenterology Associates of Brooklyn
04.2015 - 06.2019

Customer Service| Puma - Supervisor

Puma Black
01.2012 - 02.2015

Associate of Arts -

Kingsborough Community College of The City University of New York

High School Diploma -

New Utrecht High School

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Elizabeth Castillo