Elizabeth Castillo

• Ensured compliance with safety regulations within work areas.
• Assisted customers with their shopping needs, including bagging groceries and providing product information.
• Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
• Stocked shelves with merchandise when needed according to inventory levels.
• Organized checkout lines efficiently by assigning tasks to other team members as necessary.
• Greeted customers and provided excellent customer service.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

• Process returns or exchanges in Guests Service.

• Developed and maintained a positive working environment for all staff members.
• Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
• Monitored employee performance, providing feedback and coaching as needed.
• Trained, managed and motivated employees to promote professional skill development.
• Resolved customer complaints in a timely and professional manner.

• Received and stocked merchandise in a timely manner.
• Organized shelves, racks and bins to ensure product availability.
• Stamped price tags on merchandise, referring to official price lists.
• Maintained an orderly appearance at all times throughout the store.
• Followed instructions to properly arrange merchandise items.
• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
• Identified and quickly handled spill clean-up.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Helped customers find specific products, answered questions, and offered product advice.
• Trained new team members in cash register operation, stock procedures, and customer services.

• Worked closely with front-end staff to assist customers.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Greeted customers promptly and responded to questions.
• Greeted customers to take food orders and provide information about menus.
• Made and served coffee, tea and fountain drinks.
• Assembled and served meals according to specific guest requirements.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Promoted food items, beverages and desserts to increase sales.
• Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.