Elizabeth Castro

Customer Service

Bastrop,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Ambassador

Amazon

San Marcos , TX

2017.01 - 2022.06

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

Customer Service Representative

Quality Inn

Bastrop , TX

2018.08 - Current

Provided ongoing guest service.
Exhibited high energy and professionalism when dealing with clients and staff.
Managed timely and effective replacement of damaged or missing products.
Maintained up-to-date knowledge of product and service changes.
Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.

Demolition Worker

Labor Max

Austin , TX

2013.04 - 2020.10

Resolved conflicts and negotiated mutually beneficial agreements between parties.
Demonstrated respect, friendliness and willingness to help wherever needed.
Exceeded goals through effective task prioritization and great work ethic.

Education

High School Diploma -

Austin High School

Austin, TX

05.1996

Skills

Responding to Difficult Customers
Upselling Products and Services
Understanding Customer Needs
Order and Refund Processing
Verbal and Written Communication
Efficient and Detail-Oriented
Customer Account Management
Customer Retention Strategies
CRM Software
Data Entry and Maintenance
Creative Problem Solving
Issue and Complaint Resolution
POS Systems and Ordering Platforms
Establishing and Maintaining Customer Relationships
Microsoft Exchange
Database Management
Microsoft Office Suite
Time Management
Patient and Empathetic
Membership Inquiries and Renewals

Multi-Line Phone Systems
Inter-Department Collaboration
Invoice Preparation and Processing
Raiser's Edge
Inventory Management
Billing Adjustments and Refunds
Sales Report Generation
Excellent Attention to Detail
Oracle EnterpriseOne
Promoting Brand and Company Identity
First-Tier Technical Support
Sales Quota Achievement
Proactive Self-Starter
Complex Product Knowledge
Document and Records Management
Inbound and Outbound Calling
Proficiency in Microsoft Office and G Suite
Team-Oriented and Cooperative
Salesforce CRM
Business Development

Timeline