Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Elizabeth Castro

Customer Service
Bastrop,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Ambassador

Amazon
San Marcos, TX
01.2017 - 06.2022
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

Customer Service Representative

Quality Inn
Bastrop, TX
08.2018 - Current
  • Provided ongoing guest service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.

Demolition Worker

Labor Max
Austin, TX
04.2013 - 10.2020
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

High School Diploma -

Austin High School
Austin, TX
05.1996

Skills

  • Responding to Difficult Customers
  • Upselling Products and Services
  • Understanding Customer Needs
  • Order and Refund Processing
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Customer Retention Strategies
  • CRM Software
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Establishing and Maintaining Customer Relationships
  • Microsoft Exchange
  • Database Management
  • Microsoft Office Suite
  • Time Management
  • Patient and Empathetic
  • Membership Inquiries and Renewals
  • Multi-Line Phone Systems
  • Inter-Department Collaboration
  • Invoice Preparation and Processing
  • Raiser's Edge
  • Inventory Management
  • Billing Adjustments and Refunds
  • Sales Report Generation
  • Excellent Attention to Detail
  • Oracle EnterpriseOne
  • Promoting Brand and Company Identity
  • First-Tier Technical Support
  • Sales Quota Achievement
  • Proactive Self-Starter
  • Complex Product Knowledge
  • Document and Records Management
  • Inbound and Outbound Calling
  • Proficiency in Microsoft Office and G Suite
  • Team-Oriented and Cooperative
  • Salesforce CRM
  • Business Development

Timeline

Customer Service Representative

Quality Inn
08.2018 - Current

Ambassador

Amazon
01.2017 - 06.2022

Demolition Worker

Labor Max
04.2013 - 10.2020

High School Diploma -

Austin High School

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Elizabeth CastroCustomer Service