Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Catogge

Orlando,FL

Summary

Highly organized guest services representative with a proven track record of exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others, with the desire to step into the healthcare industry and bring the highest quality of customer service to patients and their families.

Overview

9
9
years of professional experience

Work History

Biologics Assistant II

OneBlood Inc
05.2022 - Current
  • Send QC samples and special unites to appropriate labs.
  • Process cryoprecipitate, label and ship over 500 recovered plasma products per day.
  • Keep email correspondence with QA, Record Review, and other departments while maintaining excellent customer service.
  • Assist with supervisor with specialized projects requiring resolution and completion.
  • Adhere to all SOP and FDA guidelines.

Activities Coordinator

Blue Tree Resort
10.2020 - 05.2021
  • Coordinated, planned, developed and implemented activities designed to enrich vacations of over 200 owners/guests.
  • Maintained record of inventory, supply orders, and guest participation.
  • Adhered to proper safety guidelines to ensure guest and employee well-being
  • Assisted Front Desk in checking in guests, processing payment and keeping folios up to date.
  • Troubleshooted owner account issues and added owner requests to reservations.

Front Desk Agent

Magic Castle Hotel, Service Freak Hospitality
04.2019 - 01.2020
  • Performed concierge duties, informing guests of hotel and local attractions, effectively helping to plan the guests' vacations.
  • Anticipated, listened to, and responded creatively to guest needs, resulting in more than 5 guest compliments for excellent service.
  • Updated guest folios with requests, additional information, complaints, and payments, ensuring a smooth guest stay.
  • Performed the night audit for the 40 room hotel.

Attractions Host / Trainer

Walt Disney World
04.2014 - 02.2019
  • Maintained a cheerful, supportive approach towards guests, assisting in the flow of their day to maximize efficiency and satisfaction.
  • Trained over 10 new employees on company, park, and area operations.
  • Operated 5 attractions in a high volume, fast paced environment.
  • Received 2 consecutive annual awards and over 30 recorded recognition for work excellence in displaying company's core values.

Education

Bachelor of Science - Hospitality Management

University of Central Florida
Orlando, FL
08.2014

Skills

  • Multi-line Phone Systems
  • Multi-monitor Computer Systems
  • Microsoft Office
  • Excellent Customer Service
  • Verbal, Written, and Virtual Communication

Timeline

Biologics Assistant II

OneBlood Inc
05.2022 - Current

Activities Coordinator

Blue Tree Resort
10.2020 - 05.2021

Front Desk Agent

Magic Castle Hotel, Service Freak Hospitality
04.2019 - 01.2020

Attractions Host / Trainer

Walt Disney World
04.2014 - 02.2019

Bachelor of Science - Hospitality Management

University of Central Florida

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Elizabeth Catogge