SAP
Elizabeth Cervantes
Sunnyside,Washington
Summary
Thorough HR Generalist equipped with analytical skills necessary to process benefits applications and legal compliance forms for new hires. Advanced knowledge of insurance, retirement accounts, and employee assistance programs. Maintains employee files and performance records. Experience with SAP, Workday, Avaya, Five9, Spreadsheets, Taleo, and several more systems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Contractor
Nike World Headquarters
03.2023 - Current
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Licensed Health Insurance Agent
SelectQuote Senior
08.2021 - 02.2023
- Life accident & health license
- Client relations
- Cold calling
- Insurance product promotion
- Revenue generation
- Multitask and manipulate multiple screens including our software system, quote engine, and carrier applications while continuing a conversation with the customer
- Handle about 150+ calls a day and average about 100 sales per month.
Customer Service Representative
Meritain Health An Aetna
01.2019 - 08.2021
- Handle an average of 100 inbound calls dealing with medical providers, handling insurance claims, and customer service, while building rapport to retain providers business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica Inc
03.2017 - 01.2019
- Bank of America customer support for credit card needs
- Average of 150+ calls in a call center setting handling payment, customer service, and credit applications.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Manager
Subway Restaurants
10.2011 - 03.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Human Resources Management
Souther New Hampshire University
Skills
- Sales
- Wages and Salary
- Compensation and Benefits
- File and Records Management
- Microsoft Office
- Human Resources Policy Implementation
Software
CRM
Workday
Excel
Certification
AHIP
Languages
Spanish
Native or Bilingual
Timeline
AHIP
12-2023
Human Resources Contractor
Nike World Headquarters
03.2023 - Current
Licensed Health Insurance Agent
SelectQuote Senior
08.2021 - 02.2023
Customer Service Representative
Meritain Health An Aetna
01.2019 - 08.2021
Customer Service Representative
Alorica Inc
03.2017 - 01.2019
Manager
Subway Restaurants
10.2011 - 03.2017
Bachelor of Arts - Human Resources Management
Souther New Hampshire University
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