Elizabeth Chace
Lisbon Falls,ME
Summary
I am a hardworking and passionate job seeker with strong organizational and communization skills. Ready to help the team achieve company goals. I am looking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving.
Overview
21
21
years of professional experience
Work History
Training Manager
Sister's Gourmet Deli
12.2022 - Current
- Managed new employee orientation training for more than15 employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed field training to enhance participants' skills.
- Alternated training methods to strengthen learning opportunities, and enhance success.
- Conducted organized on-the-job training for new hires.
- Communicated all learning and performance objectives, and training assessments to upper management.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
General Manager
Sisters Gourmet Deli
09.2019 - 12.2022
- Managed multiple employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel, industry practices, company procedures, and POS systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in hiring and training team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Managed purchasing.
- Negotiated prices with vendors to decrease expenses and increase profit.
Kitchen Manager (I Held Many Titles Over My Years)
Wild Oats Bakery & Cafe
06.2002 - 08.2019
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Delivered in-depth training to workers in food preparation to promote strong team performance.
- Collaborated with other departments to coordinate special events, executing smooth operations.
Education
Licensed Practical Nursing Certificate - Practical Nursing
Intercoast Career Institute
South Portland, ME05.2011
High School Diploma -
Morse High School
Bath, ME06.2002
Skills
- Knowledgeable in Apple Square (POS)
- Training Oversight
Servsafe certified 11/26/2019-11/26/2024
- Training Methods
- Small Group Instruction
- Product Development
Timeline
Training Manager
Sister's Gourmet Deli
12.2022 - Current
General Manager
Sisters Gourmet Deli
09.2019 - 12.2022
Kitchen Manager (I Held Many Titles Over My Years)
Wild Oats Bakery & Cafe
06.2002 - 08.2019
Licensed Practical Nursing Certificate - Practical Nursing
Intercoast Career Institute
High School Diploma -
Morse High School
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