Elizabeth Chachas

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Processed new hire paperwork and documents.
• Maintained payroll information by calculating, collecting, and entering data.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

I am currently a Manager at the Solana Beach EWC location, previously was a GSA. I love working directly with guests and ensure that they have an amazing experience at EWC. I am very strong when it comes to communication and sales, I have a 62% pkg conversion percentage ( average is 15% ) and 44% in prebooking ( average is 20%). I believe in being very natural and highlighting the benefits of wax passes instead of being pushy/aggressive when it comes to selling packages, I am always hitting the 70-100 credit range every pay period which is around 35 packages in total. I am outgoing and friendly, and since I am the first face the guests see, I make sure each and every guest is welcomed and feels comfortable. I go out of my way to make sure EWC is clean and looks the best it can be, I am constantly cleaning if and when there is a gap in between services. I close for EWC, so making sure it looks presentable, organized and sparkling clean is something I strive for after every shift I work. I am a great multi-tasker, there is always a lot going on at once, checking guests in and out, greeting customers and answering the phone are only some of the tasks that are happening at the same time. I find the perfect balance to make sure I greet and welcome every guest that walks in the door without missing a phone call or making a guest wait to check out.
I am also a very helpful and supportive of the waxers as their days are packed with appointments and I do whatever I can to make sure they feel ready to go and prepared for their busy day. I am a huge helping hand and will take out the trash for waxers who are busy, turn on their wax pots incase they are running late, and overall give guests an unforgettable front desk experience so that all guests look forward to their next visit. Im a strong believer in connecting with guests on a personal level so they feel like they are more than just someone coming to get a service done. I was also individually recognized and received a Certificate of Appreciation for Relentless Customer Care on May 13th.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Working in high-end and trendy store environments, I remained up-to-date on popular fashions and how to make the best wardrobe decisions. Using my expertise and sense of style to provide excellent customer service skills to hundreds of shoppers every day. Keeping the sales floor neat and orderly, I often rearrange and organized shelves and racks, lay out new products, and build merchandise displays. As a Nordstrom sales associate, I was responsible for ensuring that customers have a pleasant shopping experience while visiting. From greeting them as they arrive to assisting them with locating merchandise, I used a hands-on approach to keeping them satisfied. In addition, I was also be expected to help with other tasks like restocking and creating digital mood boards to send to customers virtually who were busy at work or on vacation.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed senior-level personnel working in marketing and sales capacities.

I was a Manager at the luxury candy boutique, Sugarfina at the La Jolla location. I was responsible for opening the and closing the store as well as opening and closing the registers. I also created holiday/break schedules for employees, went to the bank to deposit checks, decorated all window displays and ensured that our location would reach our goal of the day.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Answered high volume of phone calls and email inquiries.
• Facilitated training and onboarding for incoming office staff.
• Used advanced software to prepare documents, reports, and presentations.

I was responsible for organizing files, sending out research reports and setting up client meetings. I also collaborated with other administrative team members to plan special projects and events. Making PowerPoint presentations for monthly divisional meetings was also a part of my job.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Organized and guided group activities by leading, coaching, and participating with campers.
• Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
• Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
• Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
• Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
• Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
• Implemented camp activities fostering physical, social, and emotional growth.
• Participated in camp fundraisers and community outreach to secure financial stability for camp and attract new campers.
• Assisted in preparing recreational materials and supplies for each activity.
• Ordered and maintained all recreational equipment.

As a camp counselor for the SRSRC, your main goal is to make sure that the campers are having a fun day!
Some of my responsibilities included planning art projects and games and teaching kids safe behavior such as seeking adult assistance when crossing the street and avoiding unsafe objects. Every week of camp was a different theme so we visited a lot of amusement parks such as Disneyland and SeaWorld. All camp activities
sparked creativity and imagination, helping the campers discover new things each day of camp. This job helped

me become really good at managing a lot of tasks at once. When it was pool time I helped kids get changed into their swimsuits, organize and keep tracks of their backpacks, put on sunscreen, find goggles and pool toys and much more! This job also helped me with my communication skills because I had to contact parents when a child got hurt or was misbehaving.