Elizabeth Champlin
El Dorado Hills,CA
Summary
Dedicated medication professional with extensive experience in administering and managing medications, prioritizing patient safety, and maintaining meticulous records. Strong commitment to team collaboration and adaptability has consistently resulted in positive healthcare outcomes. Recognized for exceptional patient communication skills, precise medication dosage calculations, and unwavering adherence to healthcare regulations. Known for a calm demeanor and outstanding problem-solving abilities in high-pressure environments, currently pursuing a vocational nursing degree to further enhance clinical expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medication Technician/Elderly Caregiver
Oakmont Senior Communities
08.2024 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously in both Assisted Living and Memory Care while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Religiously followed the 6 Rights of Safe Medication Administration
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced stress for patients and families by providing compassionate communication regarding medication management.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Administrative Assistant/Patient Financial Counselor
Hematology and Oncology Associated of Northern CA
05.2022 - 07.2024
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Enhanced staff retention rates through mentoring new employees during their onboarding process.
- Facilitated communication between departments, promoting collaboration on shared goals and enhancing overall efficiency in the workplace environment.
- Improved patient satisfaction by streamlining appointment scheduling and implementing follow-up calls.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and safeguarding confidential information.
- Conducted regular audits of medical records, identifying areas for improvement related to documentation accuracy and regulatory compliance.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
- Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and 50 to 80 incoming calls, emails, and faxes per day.
Assistant Store Manager
Stichic
03.2021 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Maintained a visually appealing store environment through consistent implementation of corporate merchandising standards.
- Optimized staff scheduling for maximum productivity and cost efficiency, reducing overtime expenses.
- Provided exceptional leadership during challenging situations such as inventory discrepancies or conflict resolution among staff members.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established and maintained accurate records of purchases, pricing and payment terms.
Education
No Degree - Non-Degree Pre-Nursing Health Sciences
Los Angeles Pacific University
OnlineBachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ03.2022
No Degree - Pre-Med/Psychology
La Sierra University
Riverside, CASkills
- Problem Anticipation and Resolution
- Data Entry
- Workflow Optimization
- Patient care advocacy
- Filing and data archiving
- Verbal and written communication
- Caring and Empathetic
- Medication administration
- Dosage calculation
- Drug interaction awareness
- Adherence to protocols
- Daily living assistance
- Emergency response
- Patient-focused care
- Calm under stress
Certification
BLS
Timeline
Medication Technician/Elderly Caregiver
Oakmont Senior Communities
08.2024 - Current
Administrative Assistant/Patient Financial Counselor
Hematology and Oncology Associated of Northern CA
05.2022 - 07.2024
Assistant Store Manager
Stichic
03.2021 - 03.2022
No Degree - Non-Degree Pre-Nursing Health Sciences
Los Angeles Pacific University
Bachelor of Science - Healthcare Administration
University of Phoenix
No Degree - Pre-Med/Psychology
La Sierra University