ELIZABETH VILLA
Brownsville
Summary
Strategic Human Resources leader with progressive experience supporting executive leadership across healthcare HR operations, risk management, credentialing, and regulatory compliance. Proven ability to partner with senior leaders to manage workforce initiatives, ensure regulatory readiness, and mitigate organizational risk. Experienced in employee relations, onboarding, benefits administration, policy implementation, and confidential investigations. Recognized for sound judgment, discretion, and the ability to analyze priorities, manage change, and execute initiatives with professionalism. Trusted advisor known for building strong relationships, maintaining confidentiality, and driving operational excellence through effective HR leadership.
Overview
7
7
years of professional experience
Work History
Risk Management Coordinator
Palms Behavioral Health
Harlingen
10.2025 - Current
- Lead facility-wide risk management activities to reduce organizational liability and improve patient and staff safety
- Review, track, and analyze incident reports, grievances, and adverse events to identify trends and risk exposure
- Conduct and support root cause analyses (RCA) and corrective action plans in collaboration with clinical and administrative leadership
- Prepare investigative summaries, regulatory responses, and leadership reports related to incidents and risk events
- Ensure compliance with Joint Commission, CMS, and state regulatory standards related to patient safety and risk management
- Partner with executive leadership to assess organizational risk exposure and implement mitigation strategies aligned with business objectives
- Present risk trends, incident analysis, and corrective action progress to leadership to support informed decision-making
- Support development and revision of policies and procedures to reduce liability and improve regulatory compliance
- Participate in regulatory surveys, audits, and follow-up activities as a facility representative
- Serve as a key contributor to quality improvement and patient safety initiatives
- Coordinate with legal counsel, corporate compliance, and insurance representatives as needed for incident review and resolution
- Promote a culture of safety, accountability, and continuous improvement across departments
- Maintain organized risk management records to support audits, surveys, and legal inquiries
- Collaborate cross-functionally with HR, nursing leadership, quality, and compliance teams to mitigate operational and employment-related risk
- Monitor follow-up actions and ensure timely resolution of identified risks
- Maintain strict confidentiality of sensitive risk, employee, and patient information
Human Resources Generalist
Palms Behavioral Health
04.2023 - 10.2025
- Supported senior leadership with strategic HR guidance related to workforce planning, retention, and organizational development
- Assisted in development, implementation, and enforcement of HR policies and procedures in alignment with employment laws and best practices
- Monitored compliance with federal and state employment regulations, including FMLA, ADA, EEOC, and wage and hour requirements
- Provided leadership support during disciplinary actions, performance improvement plans, and terminations to ensure consistency and legal compliance
- Analyzed HR metrics including turnover, absenteeism, and staffing trends to identify risks and improvement opportunities
- Played a key role in preparing the organization for regulatory surveys and audits related to HR and workforce compliance
- Supported change management initiatives related to staffing models, operational needs, and organizational growth
- Managed full-cycle human resources functions including recruitment, onboarding, employee relations, benefits administration, and compliance
- Provided guidance and consultation to managers and supervisors on performance management, corrective action, and HR policy interpretation
- Conducted and supported employee relations investigations and assisted in resolving workplace concerns
- Coordinated benefits enrollment and orientation; answered employee questions regarding coverage, deductibles, and eligibility
- Maintained and audited personnel files to ensure compliance with federal, state, and organizational requirements
- Tracked and ensured completion of mandatory training, licensure, and credentialing requirements
- Supported positive employee relations through engagement, recognition, and retention initiatives
- Served as liaison between employees and leadership to facilitate communication and problem resolution
- Assisted with workforce planning, staffing needs, and onboarding strategies
- Prepared HR reports related to compliance, turnover, staffing, and regulatory requirements
- Partnered with leadership on process improvement initiatives and policy adherence
Executive Assistant / Credentialing Specialist
Palms Behavioral Health
10.2021 - 04.2023
- Provided high-level administrative and operational support to executive leadership with discretion and professionalism
- Maintained confidentiality of sensitive executive, employee, and organizational information
- Managed credentialing processes for clinical staff, including primary source verifications of licenses, criminal histories, and board certifications
- Tracked credentialing updates, renewals, and expirations to ensure uninterrupted compliance
- Reviewed credentialing applications for completeness and accuracy and organized supporting documentation
- Prepared credentialing and personnel records for Joint Commission, CMS, and state regulatory surveys
- Maintained organized systems for records, reports, agendas, and compliance documentation
- Coordinated orientation and onboarding support for new hires
- Managed executive calendars, coordinated meetings across multiple time zones, and tracked critical deadlines
- Scheduled travel and lodging arrangements for meetings, conferences, and organizational events
Administrative Assistant / Tabulator Clerk / HR Assistant
Cardone Industries
12.2018 - 06.2020
- Supported executive decision-making by organizing data, documentation, and reports for leadership review
- Assisted with coordination of executive-level initiatives, committees, and cross-departmental projects
- Contributed to regulatory readiness by maintaining accurate, audit-ready credentialing and personnel records
- Served as a key administrative liaison between executive leadership, clinical teams, and external stakeholders
- Supported HR and operational leadership through administrative coordination and workforce tracking
- Coordinated and facilitated new-hire orientations and onboarding activities
- Maintained attendance, overtime, and staffing documentation in collaboration with HR
- Scheduled and documented Daily Operations Review (DOR) meetings addressing production metrics and staffing
- Entered and monitored service entries and purchase orders through SAP to ensure financial accuracy
- Recorded meeting minutes and followed up on action items with department leaders
- Maintained organized administrative and HR files to support audits and operational needs
Education
BBA - Business Administration
UTRGV
Brownsville, Texas05.2020
High School Diploma -
Hanna High School
Brownsville, TX06.2011
Skills
- Workday
- ADP
- Background Reporting (Sterling)
- Explanation of Benefits (EOB)
- Eligibility requirements
- Employee benefits education
- Employee data and records management
- Staffing documentation
- Grievance processing
- Policy administration
- Organizational change leadership
- Project management
- Initiative execution
- Continuous improvement
- Grievance documentation
- Conflict resolution
- Negotiation
- Persuasion
- Employee advocacy
- Regulatory documentation
- Billing coordination
- Policy adherence
- Audit readiness
- HR reporting
- Data analysis
- Generating leadership and compliance reports
- Executive-level communication
- Relationship building
- New employee orientation
- Workforce onboarding
- Training coordination
- Executive support
- Transcription of meetings and messages
- Operational coordination
- Microsoft Office (Excel, PowerPoint, Word)
- 70 WPM typing
- Time management
- Critical thinking
- Attention to detail
- Cross-functional collaboration
References
REFERENCES: Upon request.
Languages
- Spanish
- English, Speak, Read, Write
- Spanish, Speak, Read, Write
Timeline
Risk Management Coordinator
Palms Behavioral Health
10.2025 - Current
Human Resources Generalist
Palms Behavioral Health
04.2023 - 10.2025
Executive Assistant / Credentialing Specialist
Palms Behavioral Health
10.2021 - 04.2023
Administrative Assistant / Tabulator Clerk / HR Assistant
Cardone Industries
12.2018 - 06.2020
BBA - Business Administration
UTRGV
High School Diploma -
Hanna High School