Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Chavez

Franklin Park,IL

Summary

Proven Logistics Specialist at AmerisourceBergen, adept in documentation management and fostering customer satisfaction. Demonstrated ability to enhance operational efficiency and team collaboration. Skilled in logistics software proficiency and providing exceptional customer service, contributing to significant improvements in shipment accuracy and client trust.

Overview

21
21
years of professional experience

Work History

Logistics Specialist Level III

AmerisourceBergen
Mount Prospect, Illinois
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Tracked and managed transfer paperwork such as packing lists.
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
  • Prepared and assembled documents to facilitate exports.
  • Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.

Senior Care Provider

Seniors Community Care
03.2021 - 08.2022
  • Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.
  • Assisted seniors in maintaining personal hygiene, including bathing, grooming, and dressing tasks.
  • Maintained detailed records of client progress, allowing for adjustments to care plans as necessary.
  • Provided emotional support to seniors during difficult times, fostering a sense of trust and security within the caregiver-client relationship.
  • Improved seniors'' quality of life by providing compassionate and attentive care.

Customer Support Specialist

Menards
06.2003 - 08.2013
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

High School Diploma -

Continental Academy
Miami Lakes, Florida
01.2003

Skills

  • Operating forklifts
  • Logistics Analysis
  • Import/export requirements knowledge
  • Materials Handling
  • Documentation Management
  • International Logistics
  • Transportation Planning
  • Shipment coordinating
  • Logistics Software Proficiency
  • Customs Compliance
  • Route Optimization
  • Order Preparation
  • Documentation skills
  • Updating logs
  • Shipment Tracking
  • Invoicing and shipping documentation
  • Customer Service

Languages

English and Spanish
Native or Bilingual

Timeline

Logistics Specialist Level III

AmerisourceBergen
08.2022 - Current

Senior Care Provider

Seniors Community Care
03.2021 - 08.2022

Customer Support Specialist

Menards
06.2003 - 08.2013

High School Diploma -

Continental Academy

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Elizabeth Chavez