Elizabeth Cheek
San Antonio
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Elite Customer Service
Citibank
06.2023 - Current
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Insurance Specialist
USAA Insurance
05.2022 - 03.2023
- Determined members needs and financial situations by using ques, clues, and triggers within our conversations.
- Utilized multiple programs to document and track customer account details.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with members
Escalation Specialist
Citibank
04.2018 - 05.2022
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Cross-trained and backed up other customer service managers.
Asset Management
Northwest Vista College
09.2017 - 12.2017
- Created and maintained precise and accurate reports.
- Connect with faculty for needs within the campus.
- Managing inventory making sure everything is organized and accounted for.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX06.2027
High School Diploma -
Southwest High School
San Antonio, TX06.2017
Skills
- Account Management
- Time Management
- Documentation Skills
- Regulatory Compliance Understanding
- Professional Relationships
- Microsoft Office
- Maintaining Compliance
- Customer Service
Timeline
Elite Customer Service
Citibank
06.2023 - Current
Insurance Specialist
USAA Insurance
05.2022 - 03.2023
Escalation Specialist
Citibank
04.2018 - 05.2022
Asset Management
Northwest Vista College
09.2017 - 12.2017
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Southwest High School
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