Elizabeth Cheney

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Maintained up-to-date administrative records to monitor operational conditions.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Aligned branding initiatives and sales strategies with client goals.

• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Performed field staff duties critical to completing accurate count in hard-to-reach communities.
• Attended team meetings to develop job knowledge.
• Coded data from participant interviews.
• Conducted interviews with participants to assess eligibility.

• Executive assistant to Executive Team, Sales Force and filled in as Customer Service Rep and Sales.
• Safety Trainer for New York , New Jersey four locations with over 400 employees. OSHA, CPR, First Aid, Hazmat, Fire Safety and Accident free with awards for 2000, 2001 and 2002.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized and updated schedules for executives.
• Used software to coordinate meetings, appointments and tasks senior executives.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Scheduled appointments and handled calenders for senior leadership.
• Prepared presentations, materials and documentation for use executives in meetings and engagements.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Transcribed phone messages and relayed to appropriate personnel.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Investigated topics and produced concise summaries use.
• Organized and coordinated conferences and monthly meetings.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Trained junior office staff in correct procedures and reporting requirements.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials
• Processed travel expenses and reimbursements for executive team and senior management group
• Developed and maintained automated alert systems for important deadlines
• Transcribed meeting minutes to support sales, business development and senior management teams
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Handled confidential and sensitive information with discretion and tact
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
• Supported business and hospitality needs of corporate partners and staff during meetings and company events
• Facilitated training and onboarding for incoming office staff
• Used advanced software to prepare documents, reports, and presentations

• Sold tax services and renewals to US Government, Attorneys and Certified Public Accountant offices Territory was Atlanta, Texas and parts of California.
• Answered customers' questions regarding products, prices and availability.
• Managed friendly and professional customer interactions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Emphasized product features based on analysis of customers' needs.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
• Created and updated customer accounts with relevant information.
• Used CRM software to maintain detailed contact logs and account records.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Set up new accounts, established customer credit, and set up payment methods.
• Used digital methods and traditional telephone approaches to generate sales leads.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
• Managed and recorded leads from outbound telephone marketing.
• Collected information on sales and service issues to coordinate team-wide resolutions.

Inside Sales Rep selling snacks, coffee service, bottled water and equipment to corporations and homes in the New York, New Jersey, Connecticut and Pennsylvania.

Trained new sales reps in Buffalo, Philadelphia and Baltimore. Setup sales force in Buffalo with the President of the company and marketing, sales management team.