Elizabeth Chilton
Moorhead,Mn
Summary
Dynamic Stylist Manager with a proven track record, excelling in client consultation and marketing. Enhanced client satisfaction through personalized plans and innovative techniques, fostering loyalty and repeat business. Adept at inventory controls and team leadership, ensuring operational excellence in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Stylist Manager
Self-employeed
03.2019 - Current
- Assisted clients in selecting hairstyles and services to enhance personal style.
- Learned and applied various cutting techniques to achieve desired hair lengths and shapes.
- Maintained cleanliness of workstations and tools to ensure a safe environment for clients.
- Collaborated with team members to create a welcoming atmosphere, enhancing client experience.
- Implemented inventory management systems to streamline product availability and reduce waste.
- Analyzed market trends to curate seasonal collections aligned with client preferences.
- Managed scheduling and workflow optimization, ensuring efficient use of resources during peak periods.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Utilized social media platforms for promotion, attracting new clients and increasing brand awareness.
- Increased client satisfaction by providing personalized styling advice tailored to individual needs.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Streamlined appointment scheduling process, improving efficiency and reducing wait times for clients.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Maintained a clean and organized work environment, promoting a professional image for the salon.
- Played an active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.
- Provided high-quality hair services, ensuring timely completion and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Upheld 24-hour response time to service requests.
Master Stylist
MJ Capelli
06.2013 - 03.2019
- Led team in delivering exceptional hair services, enhancing client satisfaction and loyalty.
- Mentored junior stylists, fostering skill development and promoting best practices in hair care techniques.
- Developed personalized styling plans based on client consultations, ensuring tailored solutions for diverse needs.
- Implemented innovative coloring techniques, staying current with industry trends and expanding service offerings.
Property Manager
DW Jones Management
01.2011 - 07.2018
- Managed property operations, ensuring compliance with local regulations and lease agreements.
- Oversaw tenant relations, addressing concerns and facilitating effective communication between parties.
- Developed and implemented maintenance schedules to optimize facility performance and tenant satisfaction.
- Coordinated leasing activities, including marketing strategies to attract prospective tenants and reduce vacancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Supply Specialist
Merit Care
12.2007 - 10.2008
- Managed inventory control processes to optimize supply chain efficiency.
- Coordinated procurement activities, ensuring timely delivery of materials and resources.
- Analyzed vendor performance metrics to improve supplier relationships and contract negotiations.
- Oversaw compliance with safety regulations during material handling and storage practices.
- Achieved compliance with audit performance requirements.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Closely monitored material readiness of high-priority units.
- Analyzed equipment needs of Number units to procure required inventory and supplies.
- Maintained and managed HAZMAT program.
- Revised customer assistance materials to communicate compliance with new directives while improving operations and guidance.
- Managed non-expendable government-owned property in district.
- Synchronized supply chains to optimize inventory and service procedures.
- Maintained accurate records of all purchasing transactions, ensuring compliance with company policies and procedures.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
Associate of Science - Cosmetology
The Salon Professional Academy
Fargo, ND06.2012
Skills
- Client consultation
- Salon marketing
- Creative vision
- Appointment scheduling
- Customer service
- Problem-solving skills
- Decision-making skills
- Cleanliness and sanitation
- Safety awareness
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Health and safety regulations
- Accurate money handling
- Recruitment and hiring
- Task delegation
- Scheduling
- Employee relations
- Guest relations
- Strategic planning
- Project management
- Customer needs assessment
- Inventory controls
- Performance improvement
- Vendor relations
- Supply management
- Stock maintenance
- Communication skills
- Customer friendly
- Perform well in high-demand, fast-paced environments
- Multi-task management
- Hospitality environment
- Coordination skills
- Day-to-day operations
- Fast learning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Effective multitasking
- Team leadership
- Customer service and engagement
Timeline
Stylist Manager
Self-employeed
03.2019 - Current
Master Stylist
MJ Capelli
06.2013 - 03.2019
Property Manager
DW Jones Management
01.2011 - 07.2018
Supply Specialist
Merit Care
12.2007 - 10.2008
Associate of Science - Cosmetology
The Salon Professional Academy