Elizabeth Christenbury
St. Robert,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Office Automation Assistant
FMWR
07.2024 - Current
- The incumbent is the central source of information with regard to certain functions necessary for the efficiency of operations, such as automation support, telecommunications, document processing and mail.
- Under general supervision, uses knowledge of the organizations programs, policies, procedures, precedents, and regulatory guidelines, and exercises independent judgment in providing this administrative support to a program management organization
- Performs help desk functions involving customer automation support by receiving calls, answering technical questions and making referrals for assistance as necessary.
- Produces a variety of recurring reports, charts, and statistical data utilizing various types of software.
- Searches files and records, or makes contact with individuals from within or outside the organizations for required information.
- Arranges to improve understanding and ease. Receives and reviews incoming mail, and makes proper distribution of mail ensuring the security of sensitive or secret materials.
- Maintains documents on equipment usage and maintenance. Operates a motor vehicle to transport mail.
- Completes trip tickets and preventive maintenance service records. Provides assistance with the administration of the telecommunications program.
- Compiles and edits for correct grammar, spacing, format, clarity of expressions, and consistency of statements with references and enclosures
- Prepares a variety of administrative reports, technical correspondence, written documents, or graphs.
Customer Experience Specialist
Balfour Beatty Fort Leonard Wood Homes
12.2022 - 07.2024
- Manage and respond to all community inquiries, deliver resident experience, create exceptional living experiences, attract new prospects, follow up with qualified prospects, monitor waitlist, inspect property, conduct pre-inspections, assist with events, and conduct market surveys.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Devised innovative solutions that resolved recurring issues faced by customers, ultimately boosting satisfaction rates.
Assistant Manager
Hibbett Sports
08.2022 - 02.2023
- Assist Store Manager, control assets, establish action plans, provide guidance, maintain inventory, ensure customer service, promote services, and handle cash.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Front Desk - Night Audit
Hampton Inn Hotel
08.2021 - 08.2022
- Manage guest registration, run operational reports, inform customers, coordinate with departments, ensure customer satisfaction, and handle cash.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Planned coverage needs and organized services to support incoming special events.
Front Desk - Night Audit
Days Inn Hotel
08.2020 - 09.2021
- Perform check-in/check-out tasks, manage reservations, inform customers, coordinate with housekeeping, and handle cash.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Leasing Agent
Elaine Boggs Realty
06.2015 - 04.2016
- Record/update landlord/tenant details, examine properties, advertise properties, screen tenants, complete lease applications, and accept payments.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Construction Equipment Repairer - Supply Clerk
United States Army (Reserve)
06.2013 - 07.2015
- Maintain hardware/software data, ensure compliance, integrate databases, assist units, and provide user-level support training.
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.
- Maintained accurate inventory records for parts and tools, streamlining the ordering process for essential supplies.
- Communicated with suppliers and vendors to order new parts and components.
- Wrote and revised maintenance procedures.
Community Center Attendant - Leasing Specialist
Balfour Beatty Communities
10.2014 - 12.2014
- Greet residents, answer phones, assist with leasing activities, communicate with residents, and follow up on applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Construction Equipment Mechanic - Supply Clerk
United States Army (Active Duty)
01.2010 - 03.2013
- Write/revise SOPs, monitor logistics, operate communications equipment, track supplies, assist with event planning, and provide technical support.
- Implemented cost-effective solutions for equipment repairs while maintaining high-quality standards for clients'' projects.
- Streamlined repair processes by effectively prioritizing tasks based on urgency and importance.
- Established rapport with vendors to secure reliable supply chains for necessary parts at competitive prices.
- Coordinated field service calls to troubleshoot and resolve issues onsite, enhancing client satisfaction.
- Maintained accurate records of all service work performed, ensuring seamless communication among team members and clients.
- Enhanced equipment reliability by performing regular maintenance and repairs on a variety of construction equipment.
- Reviewed technical manuals to ensure compliance with manufacturers'' guidelines during each repair or maintenance task.
- Consistently met and exceeded performance goals, contributing to the overall success of the team and company.
- Maximized overall efficiency with thorough inspections, identifying potential issues before they became critical.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Maintained meticulous records of all repair work that was made to machines and equipment.
Education
Associate of Arts in Accounting - Accounting
UNIVERSITY OF PHOENIX
02.2016
High School Diploma -
SAMOANA HIGH SCHOOL
06.2008
Skills
- Social Awareness
- Coordination
- Interpersonal Skills
- Time Management
- Problem-Solving
- Active Listening
- Inventory/Data Management
- Speaking
- Service Orientation
- Critical Thinking
- Monitoring
- Computer use
- Type 45 WPM
- Microsoft Office
- YARDI Systems
- AppFolio
- Strong Communication Skills
- Team collaboration abilities
- Budget Tracking Experience
- Document Management Proficiency
Websites
Certificatesandlicenses
- Medical Administrative Assistant Certificate
- Drivers License
References
- JENNIFER STOVALL, Platoon Sergeant, 94th Engineer Battalion United States Army, (318) 355-8614
- ELAINE BOGGS, Broker, Elaine Boggs Realty Group LLC, (912) 271-9951
- CHRISTY WHITLEY, Leasing Specialist, Balfour Beatty Communities, (336) 416-7964
- VINIT PATEL, Manager, Days Inn Saint Robert, (573) 232-1236
- TREVOR GARCILLE, General Manager, Hampton Inn, (573) 336-3355
- RODNEY TAYLOR, Front Desk Manager, Hampton Inn, (573) 336-3355
- JASON WILLIAMS, Fort Leonard Wood Homes Community Director, (484) 643-2913
Timeline
Office Automation Assistant
FMWR
07.2024 - Current
Customer Experience Specialist
Balfour Beatty Fort Leonard Wood Homes
12.2022 - 07.2024
Assistant Manager
Hibbett Sports
08.2022 - 02.2023
Front Desk - Night Audit
Hampton Inn Hotel
08.2021 - 08.2022
Front Desk - Night Audit
Days Inn Hotel
08.2020 - 09.2021
Leasing Agent
Elaine Boggs Realty
06.2015 - 04.2016
Community Center Attendant - Leasing Specialist
Balfour Beatty Communities
10.2014 - 12.2014
Construction Equipment Repairer - Supply Clerk
United States Army (Reserve)
06.2013 - 07.2015
Construction Equipment Mechanic - Supply Clerk
United States Army (Active Duty)
01.2010 - 03.2013
Associate of Arts in Accounting - Accounting
UNIVERSITY OF PHOENIX
High School Diploma -
SAMOANA HIGH SCHOOL
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