Elizabeth Christian
Marana Health
Marana,AZ
17
years of professional experience
Detail-oriented IT Application Management Specialist with proven skills in application lifecycle management, software testing, and customer support. Committed to enhancing user experience and operational efficiency. Currently seeking remote opportunities; relocating to Massachusetts by end of 2026.
Work History
IT Application Management Specialist
4 Years 1 Month- Collaborated with cross-functional teams to optimize software performance and user experience.
- Implemented system enhancements, reducing downtime and improving operational efficiency.
- Provided technical support, troubleshooting issues to minimize disruptions in service delivery.
- Improved user satisfaction ratings with timely resolution of reported incidents or requests related to managed applications.
- Contributed to successful project outcomes by effectively managing timelines, budgets, resources, and stakeholder expectations related to IT application management tasks.
- Provided end-user support for critical applications, resolving complex technical issues in a timely manner.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Reduced downtime for critical applications by proactively monitoring and addressing potential issues.
Training and Development Specialist
3 Years 10 Months- Developed and implemented training programs to enhance employee skills and knowledge.
- Collaborated with department leaders to align training initiatives with organizational goals.
- Developed customized e-learning modules for improved knowledge retention and on-the-job application.
- Facilitated virtual, in-person and blended learning sessions.
- BLS Instructor for company wide certification
- Facilitated workshops and seminars to promote continuous professional development.
- Evaluated training effectiveness through feedback and performance assessments.
- Streamlined onboarding processes, improving new hire integration into company culture.
Back Office Lead Medical Assistant
8 Years 8 Months- Trained and mentored junior medical assistants on best practices and administrative procedures.
- Implemented process improvements that streamlined patient data management and reduced processing time.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
Education
High School Diploma
No Degree - Medical Assisting
Skills
Customer support
Application integration
Attention to detail
User training
Quick learner
Application support
Software testing
Application lifecycle management
Content management systems
Continuous integration
Timeline
IT Application Management Specialist
Marana Health
07.2022 - CurrentRead More
Training and Development Specialist
Marana Health
09.2018 - 07.2022Read More
Back Office Lead Medical Assistant
Marana Health
01.2010 - 09.2018Read More
Graduation Alliance
High School Diploma
Read More
Apollo College
No Degree from Medical Assisting
Read More