Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
23
23
years of professional experience
Work History
Shift Manager
CVS Pharmacy
10.2023 - Current
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Tracked receipts, employee hours, and inventory movements.
Improved operational efficiency by adopting new technologies for order processing and inventory management.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Online Personal Shopper
Walmart
11.2020 - 02.2023
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Developed professional relationships with customers to establish repeat business and increase trust.
Contributed to team objectives in fast-paced environment.
Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
Cashier
Johnson's Giant Food
01.2017 - 08.2017
Greeted customers entering store and responded promptly to customer needs.
Identified and resolved discrepancies and errors in customer accounts.
Tallied cash drawer at beginning and end of each work shift.
Welcomed customers and helped determine their needs.
Operated cash register to record transactions accurately and efficiently.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Cashier
Johnson's Giant Food
07.2013 - 04.2015
Greeted customers entering store and responded promptly to customer needs.
Tallied cash drawer at beginning and end of each work shift.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Welcomed customers and helped determine their needs.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Unit Secretary
Citizen Baptist Medical Hospital
01.2008 - 05.2008
Processed lab paperwork and requests according to physicians' orders.
Maintained patient confidentiality in line with HIPAA regulations.
Performed various administrative tasks by filing, copying and faxing documents.
Received and routed laboratory results to correct clinical staff members.
Provided information for patient admissions and discharges to foster timely processing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed incoming calls and directed to appropriate department.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Care Technician
Sacred Heart Hospital
01.2007 - 11.2007
Facilitated personal hygiene management, feeding and ambulation.
Delivered high-quality care to all patients in hospital facility.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Upheld infection control and prevention policies across different patient-facing areas.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Patient Care Technician
Sacred Heart Hospital
01.2002 - 07.2004
Facilitated personal hygiene management, feeding and ambulation.
Delivered high-quality care to all patients in hospital facility.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Helped patients complete range of motion exercises to prevent loss of function during care.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Documented patient information and care activities in electronic health record.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.