Ryan Guajardo
San Antonio,TX
Summary
Customer-oriented, strategic-thinking individual with 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
18
18
years of professional experience
Work History
Account Specialist
JPMorgan Chase
San Antonio, TX
12.2022 - Current
- Provides excellent communication skills to assist customers with ease in completing transactions.
- Confident to navigate customers through any difficult situations regarding their account such as filing for fraud and disputes.
- Awareness to meet or exceed all metrics goals. i.e AHT & Top Box Excellence
- Ability to work independently and in a group setting. Comfortable to seek clarity when needing help.
- Effectively able to time manage work/projects to ensure all given tasks are completed by deadlines.
Lease Servicing Account Representative I
GM Financial
San Antonio, TX
07.2017 - 08.2022
- Received and processed client payments, and updated accounts.
- Reached out to customers to assess satisfaction levels and current needs.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
- Reviewed accounts for delinquencies and other ongoing issues.
- Offered available resources and solutions to meet diverse requirements.
- Ability to achieve all job requirements while working remotely.
Customer Relationship Specialist
The Hartford
03.2014 - 07.2017
- Reviews billing transactions, issues proof of insurance, and makes any requested policy changes for agents and customers
- Assists clients in accessing online services, from setting up user ID’s and passwords to navigating any and all the web services The Hartford provides
- Keeps active communication between departments to problem solve any concerns or issues customers may call in with
- Provides professional communication to agents and customers to make the interaction equally productive and genuine
- Understands the importance of building customer relationships and the importance that plays in customer satisfaction
Perishables Rep Market
H-E-B Grocery
03.2013 - 03.2014
- Provides a well stocked and maintained department while providing superior customer service
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensures merchandise is effectively stocked & placed, which in turn promotes strong revenue for department
- Complies with Company Food Safety and Sanitation standards
- Participated in numerous department inventory counts
- Cross trained when asked in other store departments
Facilities Assistant
CCMC Del Webb Community, Alamo Ranch HOA
05.2012 - 01.2013
- Responsible for the maintenance of the association’s common property and amenities including the fitness center, pools, common areas, easements, streets, signage, monuments, structures, fences, walls, and common lighting
- Facilitated events, (i.e: Weddings, Bridal/Baby Showers and Community Parties) that required upkeep for up to 160 guests
- 28,000 square foot community center, offers state-of-the-art fitness, an indoor pool with a walking track
- Gained experience in facilities and landscape maintenance
- Was able to work both indoors and outdoors in various weather conditions, perform physical labor, and work nights and weekends and on call when required
- Maintained a professional attitude, strong work ethic, be computer literate using Microsoft Office Products
- Would oversee Alamo Ranch Community pool for people trespassing that didn’t belong, and help provide residents with what they need.
Client Research Associate
Citibank
San Antonio, Texas
02.2007 - 09.2011
- Processed inbound and outbound calls in which I would assist with Subpoena Compliance and Private banking, which are needed for Grand Jury, Lawsuits and IRS Audits
- Fulfilling requests for accounts which include wire transactions, withdrawals, ACH's deposits, linked Accounts
- Concluding research within a 10 day deadline
- Research within deadline restrictions (24 hours), Requests for statements, checks, transaction deposit and withdrawals
- Formal business letters to clients after cases are closed through email, regular mail and/or overnight
- Flag accounts with research findings
- Responsible for Departmental pick-up and scanning of files into the system for online viewing
- Responsible for scanning of live checks for immediate validation.
Education
High School Diploma -
Medina Valley High School
Castroville, TX05.2006
Skills
- Customer relationship management
- Account reconciliation
- Document control
- Strategic account development and management
- Web technologies and services
- Processing payments
Timeline
Account Specialist
JPMorgan Chase
12.2022 - Current
Lease Servicing Account Representative I
GM Financial
07.2017 - 08.2022
Customer Relationship Specialist
The Hartford
03.2014 - 07.2017
Perishables Rep Market
H-E-B Grocery
03.2013 - 03.2014
Facilities Assistant
CCMC Del Webb Community, Alamo Ranch HOA
05.2012 - 01.2013
Client Research Associate
Citibank
02.2007 - 09.2011
High School Diploma -
Medina Valley High School