ELIZABETH CISNEROS
El Paso,TX
Summary
Hardworking and motivated Coordinator with 10+ years of experience and record of success in Logistics. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
11
11
years of professional experience
Work History
Lead Program Analyst
Texas Dept. of State Health Services
08.2022 - Current
- Collected, analyzed, and monitored data of disease trends and consulted with senior leaders to ensure that appropriate measures were taken to prevent the introduction/spread of communicable diseases by school educators, etiologic agents, or vectors
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Lead Program Analyst
CDC Foundation
12.2021 - 08.2022
- Collected, analyzed, and monitored data of disease trends and consulted with senior leaders to ensure that appropriate measures were taken to prevent introduction/spread of communicable diseases by school educators, etiologic agents, or vectors
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Collected data primarily through Microsoft Excel and transporting CSV files.
- Managed a team of 2 others.
Logistic Coordinator Manager
Ward North American
09.2021 - 12.2021
- Collected, analyzed, and monitored data of disease trends and consulted with senior leaders to ensure that appropriate measures were taken to prevent the introduction/spread of communicable diseases by school educators, etiologic agents, or vectors
- Ensured appropriate communication networks, planning documents, and emergency response protocols were in place, tested, and regularly updated
- Applied systematic evaluation methods to assess program processes, outputs, and outcomes increasing efficacy by 80%
- Constructed 100+ recommendations based on analysis of information contained within the database
- Maintained program-specific data to track items such as project milestones, progress reports, funding, and expenditure data
- Developed, managed, and controlled 6+ applications and reports for data capture and data quality improvement activities relating to a wide range of medical workload and information reporting systems
- Facilitated 10+ process improvement projects aimed at improving efficiency of workflow and quality of data collection
- Managing a team of 5 COD coordinators.
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Delegated work to staff, seeing priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Coached staff on strategies to enhance performance and improve customer relations.
Senior Logistics Coordinator
Ward North American
08.2019 - 09.2021
- Relayed information between drivers and recipients regarding ETA and potential delays
- Dispatched information to service providers to schedule freight movement
- Coordinated with freight forwarders to expedite international shipments
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bo om-line profitability
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Coordinating 400+ moves yearly from start to finish.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
Logistics Coordinator
Ward North American
01.2018 - 07.2019
- Relayed information between drivers and recipients regarding ETA andpotential delays
- Dispatched information to service providers to schedule freight movement
- Cultivated carrier relations and tracked financials to verify optimumperformance
- Coordinated across departments to build successful logistics solutions forcommercial customers
- Completed status reports every week on logistics activities and issues.
Optometric Technician
Visiontech, Cynthia Phelps OD
07.2016 - 12.2017
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Logistics Administrative Assistant
Ward North American
07.2014 - 05.2016
- Handled management of communication to executives by taking andmaking telephone calls, reviewing and prioritizing mail and composingand typing correspondence
- Pleasantly welcomed visitors, answered phone calls and maintained frontreception desk
- Organized files, developed spreadsheets, faxed reports and scanneddocuments, maintaining front desk and reception area in neat andorganized fashion
- Improved office organization by developing filing system and customerdatabase protocols
- Controlled and managed document processes by reviewing files, recordsand critical information to confirm accuracy and comply with companypolicies and procedures
- Supported office operations, managed client correspondence, trackedrecords and handled internal communications.
Pharmacy Technician
Walgreens Pharmacy
04.2012 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Pharmacology
Kaplan Career Institute San Antonio, TX
San Antonio, TX02.2011
High School Diploma - undefined
Douglas MacArthur High School
San Antonio, TX05.2007
Skills
- Sales Techniques
- Project management
- Staff development
- Issue and conflict resolution
- Key accounts and territory management
- Lead generation
- Clerical
- Flexible
- Friendly, positive attitude
- Critical Thinking
- Patient Testing
- Functional Assessment
- Lead Generation
Timeline
Lead Program Analyst
Texas Dept. of State Health Services
08.2022 - Current
Lead Program Analyst
CDC Foundation
12.2021 - 08.2022
Logistic Coordinator Manager
Ward North American
09.2021 - 12.2021
Senior Logistics Coordinator
Ward North American
08.2019 - 09.2021
Logistics Coordinator
Ward North American
01.2018 - 07.2019
Optometric Technician
Visiontech, Cynthia Phelps OD
07.2016 - 12.2017
Logistics Administrative Assistant
Ward North American
07.2014 - 05.2016
Pharmacy Technician
Walgreens Pharmacy
04.2012 - 07.2014
Pharmacology
Kaplan Career Institute San Antonio, TX
High School Diploma - undefined
Douglas MacArthur High School
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