Elizabeth Clark
Mount Washington,KY
Summary
Accomplished Clinical Scheduler & Administrative Assistant at Cardinal Family Care, adept in patient scheduling and HIPAA compliance, with a proven track record of enhancing patient-provider coordination. Leveraged analytical thinking and data entry skills to streamline operations, achieving significant improvements in schedule management and patient confidentiality. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
17
17
years of professional experience
Work History
Clinical Scheduler & Administrative Assistant
Cardinal Family Care
2023.10 - Current
- Notified patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.
- Coordinated physician appointment orders with patient requests to build schedule for each patient incorporating pertinent information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained, manipulated and coordinated physician schedules to incorporate time constraints, patient types and desired statistical outcomes.
Orders Specialist
Advanced Care House Calls / LHC Group
2021.05 - 2023.09
- Adhered to HIPAA and other legal regulations to run compliant operations.
- Followed all company policies and procedures to deliver quality work.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Substitute Teacher, K-5
Bullitt County Public Schools
2016.08 - 2019.05
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Associate Claims Examiner
Equian (formerly Trover Solutions)
2007.10 - 2015.09
- Verified insurance claims and determined fair amount for settlement.
- Reviewed medical treatment records and physical damage to determine extent of liability.
- Conducted comprehensive interviews claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Organized, planned and documented materials for medical and property claims.
- Prepared Outliers documents for managers or legal personnel.
- Researched claims and incident information to deliver solutions and resolve problems.
Education
Bachelor of Arts - Political Science
University of Louisville
Louisville, KY05.1996
Skills
- Patient confidentiality
- Patient Scheduling
- Appointment management
- HIPAA Compliance
- Data Entry
- Schedule Management
- Referral Verification
- Analytical Thinking
- Medical Charting
- Follow-up skills
- Patient Relations
- Patient Health Information Access
Timeline
Clinical Scheduler & Administrative Assistant
Cardinal Family Care
2023.10 - Current
Orders Specialist
Advanced Care House Calls / LHC Group
2021.05 - 2023.09
Substitute Teacher, K-5
Bullitt County Public Schools
2016.08 - 2019.05
Associate Claims Examiner
Equian (formerly Trover Solutions)
2007.10 - 2015.09
Bachelor of Arts - Political Science
University of Louisville
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