Elizabeth Clark
Salt Lake City,UT
Summary
FOH Manager with a proven track record of enhancing productivity and streamlining operations. Expertise in customer service management and team leadership, driving operational improvements. Strong communication and problem-solving skills contribute to exceptional dining experiences and efficient front-of-house operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FOH Manager
Porcupine Pub & Grille
Cottonwood Heights, UT
01.2024 - Current
- Developed and implemented customer service standards to ensure quality consistency.
- Managed cash handling processes, including deposits, withdrawals, and reconciliations.
- Implemented sales strategies through upselling techniques and menu modifications.
- Conducted regular inspections of food storage areas to ensure health regulation compliance.
- Performed inventory checks, placed orders for necessary supplies, balanced house accounts, and went over invoices.
- Analyzed operational data to identify improvement opportunities based on sales and feedback.
- Scheduled FOH staff shifts according to traffic forecasts and labor budgets.
- Responsible for all FOH interviewing, staffing, training, and scheduling.
- Coordinated with back-of-house managers regarding kitchen operations and staffing needs.
- Developed house cocktails for the menu.
- Organized and ran all FOH meetings.
Server
Porcupine Pub & Grille
Cottonwood Heights, UT
05.2016 - 12.2023
- Took orders accurately and promptly to enhance service efficiency.
- Greeted guests, provided menus, and recommended specials to boost sales.
- Trained new servers on restaurant procedures and customer service best practices.
- Delivered food orders promptly while ensuring guest satisfaction with meals.
- Communicated effectively with kitchen staff regarding special requests and allergies.
- Maintained high sanitation standards in compliance with health regulations.
- Conducted opening and closing duties, including setting up dining area and restocking supplies.
- Accurately recorded transactions using point-of-sale system while handling cash payments.
SERVER/Bartender Shift Manager
Clancy's
Woodbury, NJ
03.2014 - 05.2016
- Accurately took customer orders and recorded them in POS system.
- Prepared drinks following standard recipes while upholding high sanitation standards.
- Served food and beverages promptly, addressing issues with orders as needed.
- Monitored dining area for cleanliness and proper setup at all times.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with staff to ensure smooth service delivery.
- Gathered customer feedback to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to boost sales.
Bakery Clerk
ShopRite
Brooklawn, NJ
03.2012 - 03.2014
- Ensured compliance with health department regulations for bakery sanitation practices.
- Decorated cakes per customer requests while adhering to quality control standards.
- Weighed ingredients and prepared doughs using mixers and kitchen equipment.
- Collaborated with bakers and decorators to guarantee timely completion of customer orders.
- Supported special orders for large events by creating custom decorations or flavors.
- Executed routine maintenance tasks, including cleaning ovens and changing fryer oil.
- Maintained precise inventory records, tracking sales numbers for each item sold.
- Checked expiration dates on all food items to confirm product freshness.
Skills
- Quality control and assurance
- Point-of-sale systems
- Operational analysis
- Staff scheduling and supervision
- Inventory management and control
- Health regulation compliance
- Sales strategies and promotions
- Employee training and development
- Team coordination and building
- Effective communication skills
- Complaint resolution and handling
- Menu design and planning
- Hygiene standards enforcement
- Guest relations management
- Reservation handling and table allocation
- Service prioritization and efficiency
- Policy enforcement and adherence
- Purchasing review and oversight
- Time tracking and management
- Performance evaluation techniques
- Health and safety regulations compliance
- Restaurant marketing strategies
- Assignment delegation and task management
- Restaurant maintenance oversight
- Billing oversight and accuracy
- Floor management operations
- Health department inspections compliance
- Emergency procedures implementation
- Food safety compliance standards
- Money handling procedures and accuracy
Certification
- ServSafe
- Food Handler's Permit
- Sips and Tips
Affiliations
- Painting
- Design
Accomplishments
- Achieved leadership through performance & productivity
References
References available upon request.
Timeline
FOH Manager
Porcupine Pub & Grille
01.2024 - Current
Server
Porcupine Pub & Grille
05.2016 - 12.2023
SERVER/Bartender Shift Manager
Clancy's
03.2014 - 05.2016
Bakery Clerk
ShopRite
03.2012 - 03.2014
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