Elizabeth Coffing
Covington
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.
Overview
12
12
years of professional experience
Work History
Dental Office Manager
Valley Professionals Community Health Center
Clinton
07.2020 - Current
- Analyzed business performance data to forecast results for upper management.
- Ensured HIPAA compliance while handling confidential patient information.
- Resolved customer complaints requiring management-level escalation effectively.
- Organized supply purchases, equipment upgrades, and operational expenses efficiently.
- Performed financial analysis to identify cost savings and revenue opportunities.
- Implemented strategies to enhance office operational efficiency.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
Insurance Underwriter
CCSMIi
DANVILLE
10.2019 - 07.2020
- Collaborated directly with agents to streamline communication and improve service delivery.
- Authored workers compensation policies to meet industry standards and client needs.
- Conducted risk factor analysis for diverse insurance applications and policies.
Senior Reimbursement Specialist
GENPACT
DANVILLE
01.2014 - 10.2019
- Direct contact with insurance companies regarding claims and billing.
- Reviewing EOBs for denials, and insurance companies are contacted to resolve the denial for correct payment.
- Request authorizations for DME directly with insurance companies.
- Training new incoming employees, and mentoring after training has been completed.
- Request medical records and review them when received for potential reasons for denial, and contact the insurance company with medical records for appeals.
- Direct contact with patients.
- Collaborated with management on special projects
- Enhanced daily workflow with lean ideas.
- Balanced weekly workflow using pivot tables in Excel to assess higher-dollar outstanding claims..
- Experienced with:
- ICD-10 and diagnosis codes
- Durable Medical Equipment.
- Prior Authorization and Insurance Verification.
- Reading EOBs.
- Insurance Appeals.
- Workers' Compensation law and regulations.
Education
High School Diploma -
Cayuga, IN
Cayuga, INSkills
- Team collaboration
- Office management
- Computer skills
- Team collaboration
- Office management
- Computer skills
Timeline
Dental Office Manager
Valley Professionals Community Health Center
07.2020 - Current
Insurance Underwriter
CCSMIi
10.2019 - 07.2020
Senior Reimbursement Specialist
GENPACT
01.2014 - 10.2019
High School Diploma -
Cayuga, IN
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