Elizabeth Coleman
Arizona City,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Medical-office-administrative-assistant
Southwestern Eye Center
07.2021 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Used NextGen to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Office Manager-Tax Preparer
Liberty Tax
12.2017 - 07.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Responded to inquiries from IRS and other tax authorities.
Collections Administrator/ Loan Processing
Premier Furniture Solutions
06.2014 - 04.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Documented borrower's information in loan processing system and resolved any discrepancies.
Sales
The Home Depot Inc
12.2013 - 03.2016
- Surpassed monthly sales goals through innovative sales techniques.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Santa Cruz Valley Union High School, United States
Eloy, AZ05.2013
Skills
- Medical Records Maintenance
- Phone and Email Etiquette
- Appointment Scheduling
- Problem-Solving
- Insurance Verification
- Payment Collection and Processing
- Multitasking and Organization
- Patient Charting
- Reception Management
- Positive Attitude
- Client Support
Languages
Spanish
Native or Bilingual
Timeline
Medical-office-administrative-assistant
Southwestern Eye Center
07.2021 - Current
Office Manager-Tax Preparer
Liberty Tax
12.2017 - 07.2021
Collections Administrator/ Loan Processing
Premier Furniture Solutions
06.2014 - 04.2016
Sales
The Home Depot Inc
12.2013 - 03.2016
High School Diploma -
Santa Cruz Valley Union High School, United States
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