Elizabeth Collar
East Syracuse,New York
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
34
34
years of professional experience
Work History
Restaurant Server
Sheraton Syracuse Hotel
08.1996 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restautant Server
Riveredge Resort Hotel
06.1990 - 08.1996
Education
Bachelor of Science - Food ServiceManagement
Johnson & Wales University
Providence, RI05.1989
High School Diploma -
Shaler Area High School
Pittsburgh, PA05.1985
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- POS System Operation
- Cash Handling
Additional Information
In charge of decorating restaurant for holidays and seasons throughout the years.
Timeline
Restaurant Server
Sheraton Syracuse Hotel
08.1996 - Current
Restautant Server
Riveredge Resort Hotel
06.1990 - 08.1996
Bachelor of Science - Food ServiceManagement
Johnson & Wales University
High School Diploma -
Shaler Area High School
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