Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Collins

Delhi,NY

Summary

Compassionate Assistant Barn Manager with deep love for animals and dedication to delivering exceptional care. Organized with experience in barn operations, including equine care, inventory management and general cleaning. Provided training for multiple horses with varying experience levels, including stallions, mares giving birth and foals.

Also gave lessons to beginner riders, teaching safety and riding techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Database Clerk

Delaware County Clerk
Delhi, NY
12.2023 - Current
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Generated daily reports of sales activity for management review.
  • Prepared deposits according to established procedures.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Compiled customer information into organized databases for easy access.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Processed sales transactions to prevent long customer wait times.
  • Contacted customers regarding account updates and potential problems.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Computed, recorded and proofread data or reports.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Assistant Barn Manager

Jeff Wilson
Delhi, NY
06.2018 - Current
  • Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
  • Ordered feed, bedding and farm supplies and tracked inventory.
  • Assisted students with preparing horses for lessons.
  • Mucked stalls and cleared manure out of paddocks.
  • Supported Jeff Wilson with employee payroll and scheduling.
  • Facilitated riding lessons weekly for up to 10 students.
  • Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
  • Cared for horses by blanketing, cleaning stalls, feeding and watering.
  • Cleaned and prepared stalls for newly acquired horses.
  • Inspected water troughs weekly to identify and repair leaks.
  • Performed simple farm maintenance such as fence repair and equipment troubleshooting.
  • Worked with owner to determine ranch needs.
  • Inspected facilities and equipment for signs of disrepair, performing necessary maintenance work.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Trained new workers on safety and ranch procedures.
  • Conducted or supervised stock examinations to identify diseases or parasites.
  • Used recognized breeding practices to direct breeding or raising of stock.

Clothing Reseller

Poshmark
Sidney, NY
08.2015 - 03.2021
  • Photographed and wrote product descriptions and sales copy for items.
  • Listened to customer interests and needs and matched with suitable related products.
  • Calculated total purchase amounts, taxes and shipping costs for new products.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Communicated with current customers to increase overall satisfaction and improve product value.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
  • Developed online sales dashboard and reporting templates.
  • Identified new growth opportunities for program revenue plans.

Caregiver

Wendy Collins
Unadilla, NY
09.2014 - 09.2016
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to doctors' appointments and social outings.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Etsy Seller

Self-employed
East Berne, NY
09.2013 - 05.2014
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Uploaded photos, videos or images to online storefronts or other shopping websites.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Determined and set product prices.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Received and processed payments from customers using electronic transaction services.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Created, managed and automated orders and invoices using order management and invoicing software.
  • Composed images of products using video or still cameras, lighting equipment and editing software.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Calculated revenue, sales and expenses using financial accounting or spreadsheet software.

Education

GED -

Homeschooled
East Berne, NY
05.2011

Skills

  • Documentation skills
  • Condition monitoring
  • Work scheduling
  • Team Supervision
  • Breeding
  • Facility Cleaning
  • Worker training
  • Safety practices

Certification

  • Equine Reproduction Training - 2023

Timeline

Database Clerk

Delaware County Clerk
12.2023 - Current

Assistant Barn Manager

Jeff Wilson
06.2018 - Current

Clothing Reseller

Poshmark
08.2015 - 03.2021

Caregiver

Wendy Collins
09.2014 - 09.2016

Etsy Seller

Self-employed
09.2013 - 05.2014

GED -

Homeschooled

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Elizabeth Collins