Elizabeth Collins
Lake Placid,FL
Summary
Friendly Front Desk Receptionist with 7-year background providing clerical support. Skilled at operating multi-line telephone systems, providing guest service and ordering supplies. Detail-oriented and skilled administrative professional. Keeping reception areas clean, neat and presentable to give positive impression to all guests. Effortlessly coordinate documents, digital files and correspondence to support high-volume operations. Able to respond quickly and manage requests independently to quickly assist with any need.
Overview
5
5
years of professional experience
Work History
Waitress
Dock 633
12.2021 - 11.2023
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Observed safety and sanitation requirements for food preparation and handling
- Answered phones to take orders for customer pick up or delivery
- Entered orders and processed payments using till system
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Receptionist
Dawg House LLC
10.2022 - 06.2023
- Approached all encounters with guests and associates in friendly and service-oriented manner
- Performed copying, faxing and printing tasks to organize and distribute important documents
- Updated customer contact and appointment information in company computer system
- Answered telephone calls to provide information, take messages and set up appointments
- Organized digital and physical files in logical folder system.
Family Nanny
Private Employer
06.2021 - 05.2022
- Assisted with challenging school assignments
- Entertained children with games and physical activities
- Performed light and deep cleaning chores daily
- Provided safe transportation for kids to and from school
- Organized and managed time to keep children on set schedules
- Cooked healthy and nutritious meals for families and after school snacks for children
- Engaged children by leading hands-on activities based on observations of interests and skills
- Recorded expenses accurately for outings and children's purchases.
Waitress
Island view
12.2019 - 06.2021
- Operated POS system to issue bills and collect payments
- Answered phones to take orders for customer pick up or delivery
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiment caddies
- Upheld sanitation and safety standards while delivering and serving food.
Front Desk Receptionist
Hometown Roots
11.2018 - 04.2019
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
South Beach Beauty Academy
Sebring, FL04.2022
Skills
- Detail oriented
- Active listening and communication
- Leadership and problem solving skills
- Time management
- Conflict resolution
- Customer service
- Multi-line telephone systems
- Scheduling appointments
- Filing and sorting
- Analytical thinking
- POS systems
- Food safety compliance
- Balance cash drawers
Timeline
Front Desk Receptionist
Dawg House LLC
10.2022 - 06.2023
Waitress
Dock 633
12.2021 - 11.2023
Family Nanny
Private Employer
06.2021 - 05.2022
Waitress
Island view
12.2019 - 06.2021
Front Desk Receptionist
Hometown Roots
11.2018 - 04.2019
South Beach Beauty Academy
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