Elizabeth Colon Roman
Ocala,FL
Summary
Versatile and dynamic professional with a proven track record at USPS, adept in mail distribution and community engagement. Excelled in route planning and public speaking, enhancing operational efficiency and customer satisfaction. Demonstrated strong ethics and flexibility, achieving significant improvements in deadline adherence and problem-solving.
Overview
20
20
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
12.2023 - Current
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Collected mail from post office boxes and distributed goods to correct addresses.
Front Desk Receptionist
La Familia Health Clinic
02.2019 - 11.2023
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Managed approximately 50 incoming calls, emails, and faxes per day from customers.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
Certified Process Server
Foxy Process Serving
06.2023 - 12.2023
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
Front Desk Receptionist
Island Doctors
11.2021 - 08.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
Tour Guide
Ponce Municipality
11.2004 - 02.2018
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Collected and deposited payments from guests.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
Education
Associate of Arts - Photoghraphy
Academia Serrant Inc
Ponce, PR06.2016
High School Diploma -
Bernardino Cordero Bernard
Ponce06.2004
Skills
- Mail distribution
- Community Engagement
- Route Planning
- Deadline Adherence
- Strong Ethics
- Flexibility
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Proficient in English and Spanish
- Public Speaking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Software
Microsoft Office, Excel, PowerPoint, Word
Interests
Reading, photography, music
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsTimeline
Rural Mail Carrier Associate
USPS
12.2023 - Current
Certified Process Server
Foxy Process Serving
06.2023 - 12.2023
Front Desk Receptionist
Island Doctors
11.2021 - 08.2023
Front Desk Receptionist
La Familia Health Clinic
02.2019 - 11.2023
Tour Guide
Ponce Municipality
11.2004 - 02.2018
Associate of Arts - Photoghraphy
Academia Serrant Inc
High School Diploma -
Bernardino Cordero Bernard
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