Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

ELIZABETH COLON

New York

Summary

Results-driven Service Coordinator with professional leads, motivates and collaborates with teams of mechanics. Bringing demonstrated safety management and performance optimization skills gained during experience in Reentry settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Equipped in providing relevant information and options to successfully resolve issues. Upbeat and energetic when handling difficult situations through resourcefulness and adaptability. Committed to implementing best practices and standards to deliver customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housing Specialist

Help Usa
01.2024 - Current
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
  • Enhanced community relationships with local organizations, leading to increased resources and support for residents.
  • Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.

Service Coordinator

Exodus Transitional Community
02.2022 - 05.2023
  • Managed efficient teams of up to 20 or more participants
  • Maintained accurate records and full compliance with Parole regulations and guidelines
  • Designed individualized service plans that took into account clients' goals and preferences
  • Upheld client satisfaction by designing accurate and detailed timelines for participants mandated programs and/or all required services
  • Sufficiently alerting clients of any changes
  • Monitored safety compliance to maintain strict standards and protect participants from harm, relapse, or possible parole violation
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for participants support team
  • Helped large volume of customers every day with positive attitude and focus on participants satisfaction.

Program Facilitator

Women's Trauma Healing Center
02.2014 - 11.2021
  • Provide supportive services for justice-impacted individuals with emotional, spiritual, and behavioral concerns and needs
  • Create and maintain working relationships with law enforcement officials and human service workers to ensure transparency and cooperation between The Justice System and program agency
  • Responsible for ensuring all courses run efficiently through planning and coordinating program logistics
  • Collaborated and advocated with formal and informal community resources and systems, while teaching justice-impacted individuals to advocate for themselves
  • Assess various mental, emotional, and physical safety of each group member and take steps to inform appropriate supervisor of concerns, if necessary
  • Display strong interpersonal skills and demonstrate empathy, sensitivity, and compassion during difficult and stressful situations.

Intern/ Volunteer

Queens Justice Corps
12.2017 - 06.2019
  • Supported with creating project marketing materials to promote services
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities
  • Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities
  • Administered preliminary and comprehensive vocational assessments
  • Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions
  • Promoted development of interviewing, resume writing and etiquette skills.

Education

GED -

Queens Satellite High School for Opportunity
Jamaica, NY
04.2014

Skills

  • Credible Messenger Crisis Prevention Intervention Customer Service
  • Trauma Informed Counseling Leadership Development
  • Client Advocacy
  • Facilitator/AVP
  • Certificate of Abuse and Neglect Reporting
  • Clerical Support
  • Problem Identification
  • Case Notes
  • Client Relations
  • Preventive Care

Certification

  • Certified CPR First AID
  • Certified HPV/HEP C
  • HIV/HPV Tester
  • Basic Motivational Interviewing
  • Mental Health First AID
  • Certified NARCAN
  • CASAC/CPP/CPS

Accomplishments

  • Achieved Gender & Sexuality Certificate by completing Exodus Gender & Sexuality Certificate with accuracy and efficiency.

Timeline

Housing Specialist

Help Usa
01.2024 - Current

Service Coordinator

Exodus Transitional Community
02.2022 - 05.2023

Intern/ Volunteer

Queens Justice Corps
12.2017 - 06.2019

Program Facilitator

Women's Trauma Healing Center
02.2014 - 11.2021

GED -

Queens Satellite High School for Opportunity

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ELIZABETH COLON