Summary
Overview
Work History
Education
Skills
ADDITIONAL
Timeline
TruckDriver
Elizabeth Colona

Elizabeth Colona

Denver,NC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience

Work History

Owner/operator

Handy Ma’am Home and Office Services
06.2021 - Current
  • Created marketing logo, slogan, used online channels to promote services to attract new clients.
  • Ensure all cleaning tools are in good working condition. Maintained an organized inventory of cleaning products.
  • Communicate effectively with clients to understand and comply with their needs and preferences, provide quotes and manage contract requirements.
  • Manage client appointments and handling invoices and payments.
  • General and deep cleaning of residential and managed rental properties.
  • Ensure all surfaces are free of residues - dusting, sweeping, mopping all areas of the property.
  • Thoroughly cleaning and disinfecting kitchen fixtures, appliances, bathrooms, toilets, showers, and sinks.
  • Window cleaning, emptying trash, laundry and linen care.

Leads Agent

West Lake Imports
03.2025 - 07.2025
  • Engaged leads received from Dealer Car Search (DCS) portal with a “speed to lead” process. Initial contact made through phone call, email, and/or text to identify their automotive needs.
  • Entered customer information and contact history in Vinsolutions and Frazer
  • Qualified leads based on their interest, budget, and timeline for purchase.
  • Utilized Dealer Car Search lead management system to track and manage leads effectively. Leads pulled from Autotrader, Capital One, Cargurus, Craigslist, Dealer website.
  • Customer interaction and information gathering. Provide initial information about vehicles, dealership services, and financing options.
  • Create Bill of Sales, vehicle history reports, pricing sheets to provide customers detailed information.
  • Schedule and confirm appointments and facilitate test drives with potential customers.
  • Answer basic customer inquiries and direct more complex questions to the appropriate sales representatives.
  • Assist sales representatives in preparing for customer interactions.
  • Follow up with leads after initial contact to nurture relationships and encourage engagement.
  • Manage inventory in Vinsolutions, DCS and Frazer.
  • Provide administrative support to the sales team, such as data entry and report generation.
  • As needed handle start to finish vehicle purchase process. Gathered and created contract documents needed for customer signatures, state titling and vehicle registration using Frazer.

IT Mobile Tech Specialist

Nexcom Enterprise Mobility
03.2019 - 10.2020
  • Provide service and customer support during field visits.
  • Coordinate, prioritize and manage on-site and remote installations, repairs, and maintenance.
  • Assist in reviewing, scheduling, and resolving client needs using the in house Help Desk ticketing system of Tier 1 and 2 IT issues.
  • Create shared calendars for internal departments to utilize in managing daily, weekly, and monthly scheduled visits and meetings.
  • Resolve and/or train clients on use of Microsoft Outlook shared folder and calendar creation functions
  • Utilize Bomgar to remotely assist clients with troubleshooting issues, necessary updates, and new setups.
  • Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
  • Diagnose and resolve network issues. Add and update equipment to internal network servers as needed.
  • Create new and edit existing user Microsoft 365 accounts
  • Active Directory administration, onboarding/offboarding and assigning network privileges..
  • Manage client MDM implementations and enrollments.
  • Work with users as needed with Remote Desktop and VPN usage.
  • Assist clients with purchasing of hardware and software (Desktop, Laptop, and mobile devices).
  • Prepare and confirm mobile devices have been properly set-up before delivery. Assist with data transfer of existing devices, utilizing iTunes or Cloud backups.
  • Perform multiple projects and deployments simultaneously.
  • Analyze and break down complex problems to resolve or perform timely escalation to higher tier resources.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Completed complex device repairs under tight deadlines, meeting or exceeding client expectations consistently.
  • Pursued continuous professional development opportunities, enhancing personal skills and staying at the forefront of industry expertise.
  • Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.

Technology Associate

Charlotte Mecklenburg Schools Whitewater Academy
08.2016 - 01.2019
  • Provide technical support for all technology functions. On site classroom and office support for teachers and administrative personnel to resolve network and computer issues.
  • Support iPad, HP computers, Chromebooks campus functions.
  • Install and new computer, printer, classroom data boards as necessary.
  • Install and update drivers as needed.
  • Liaison between on campus personnel and district contacts to report back end issues.
  • Google administrator for on campus students.
  • Implement procedures to manage new Verizon iPad grant program for students.
  • Keep records for issues pertaining to computer and iPad functions.
  • Update inventory systems.
  • Provide end of year reporting to district and state level entities.

Marmon Accounts Manager – ISO Internal Auditor

Owl Wire & Cable Canastota, NY
11.2002 - 06.2016
  • Manage specific corporate company accounts. Attend meetings pertaining to new ventures, projects. Assist in efforts to reduce costs, coordinate those endeavors between the accounts and internal processes.
  • Provide reporting needed at the corporate level regarding daily, weekly, and monthly budgetary targets.
  • Schedule travel and manage calendars for trips to visit clients.
  • Under ISO requirements evaluate management systems and processes in terms of conformance to a standard and analyze their effectiveness. Record necessary documentation after audits are performed.
  • On a daily basis review orders from the previous day to ensure accuracy.
  • Receive and process orders and changes from customers.
  • Correspond with customers via phone, email, or fax as to delivery information obtained from the scheduling department. Turn approved customer quotes into sales orders.
  • Distribute information, regarding changes made to existing orders, to sales and scheduling departments.
  • Assist in resolving issues or complaints from customers.
  • Perform any necessary tasks in gathering information to assist in reporting information, as needed, for customers.

Administrative Assistant

Institute for Defense Analyses
08.2000 - 09.2001
  • Provide administrative and business support to the Supply Chain director
  • Maintain expense, travel and calendars on Microsoft Outlook, plan and schedule meetings, teleconferences, and travel.
  • Negotiate favorable terms and pricing agreements with vendors and other providers for leadership meetings
  • Improve office efficiency by creating a worksheet to ensure consistency for leader and team for over 100 engagements per year
  • Enhance communication between Executives and team members fostering a sense of teamwork and collaboration
  • Onboard and oversee new employees
  • Maintain dashboards for diverse supplier reporting and update their certifications using Excel
  • Assist with the development and execution for national conferences to influence marketplace outcomes, assisting with lay out and coordinating with vendors
  • Compose complex, confidential correspondence, reports and presentations using PowerPoint
  • Act as an information source on departmental/business unit policies and procedure
  • Report and measure vendor performance against company standards.
  • Coordinate vendor reviews and performance management.
  • Manage internal processes for the supplier diversity team supporting integrated outreach.
  • Support annual team strategy meetings and reviews, which affect spend growth with diverse suppliers.

Education

Bachelor of Science - Computer Information Systems

Park University
Kansas City, MO
08-1995

Skills

  • Project Management
  • Technical Support
  • Systems Installation, Configuration and Upgrading
  • Security Solutions
  • Productivity Improvement
  • Training and Mentoring
  • Workflow Planning
  • Office management
  • Data entry and management
  • Scheduling and calendar management
  • Record-keeping and documentation
  • Project coordination and tracking
  • Report generation and analysis
  • Microsoft Office and Google Suite

ADDITIONAL

Bilingual: Fluent in Spanish; Read and Speak

Timeline

Leads Agent

West Lake Imports
03.2025 - 07.2025

Owner/operator

Handy Ma’am Home and Office Services
06.2021 - Current

IT Mobile Tech Specialist

Nexcom Enterprise Mobility
03.2019 - 10.2020

Technology Associate

Charlotte Mecklenburg Schools Whitewater Academy
08.2016 - 01.2019

Marmon Accounts Manager – ISO Internal Auditor

Owl Wire & Cable Canastota, NY
11.2002 - 06.2016

Administrative Assistant

Institute for Defense Analyses
08.2000 - 09.2001

Bachelor of Science - Computer Information Systems

Park University

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