Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Director
Above and Beyond Kleen
01.2021 - Current
Establish operating guidelines, policies and procedures
Lead internal and external planning of jobs, including quotes and invoices to clients
Develop safety operation plans, purchase materials and equipment
Maintain all client’s information.
Asst. Poll Manager
Walton County Elections
01.2020 - Current
In charge of the overall management of the tasks, activities, and Poll Workers in the polling place
Attend required Training sessions before each election date
Assist with ensuring compliance with federal, state and local laws.
Pet Sitter
01.2020 - Current
Supervising pets and taking care of them in their owners’ absence
Maintaining records on all dogs sat for
Having customer service skills and detail oriented.
Consultant
MLink Technologies
01.2019 - 01.2020
Consulting Services for RBI/Popeyes to work in support of the development of a new training curriculum for Team members and Shift Leaders
Authored content, supervised video productions, produced training materials.
Operations Product Innovation
RBI
01.2018 - 01.2019
Ensured processes, systems, and procedures were effective and efficient by writing and producing operational procedure documents for tests and system initiatives
Led projects, defined test processes, tracked and reported all test data, made operational recommendations
Led approved project implementation
Developed solutions and create defined process, design, or systems while ensuring content in Operations Standards Manual was correct and up-to-date.
International Operations Service Manager
Popeyes
01.2013 - 01.2018
Responsible for developing, refining and optimizing management and operations procedures, systems, equipment and tools for international markets
Established standards to measure the effectiveness of the execution of the Popeyes operating system
Accountable for delivering training systems to the international field team and franchise operators to ensure they have the knowledge and skills to effectively execute the Popeyes operating system
Created training materials [print & video] for over 12 international markets
Support new International Popeyes restaurants.
Project Manager
Popeyes
01.2008 - 01.2013
Conducted field-based testing of products, procedures, equipment, smallwares, service enhancements and cost control initiatives to deliver consistent quality products, service and profitability
Recommend new product, procedures, smallwares and equipment for implementation in company and franchise restaurants.