Elizabeth Conner
Houston,TX
Summary
Adept Certified Medical Assistant with a proven track record at MD Anderson Medical Cancer Center, enhancing patient satisfaction and safety through meticulous infection control and compassionate care. Skilled in Epic/EHRs and patient care coordination, I've significantly contributed to team efficiency and patient-focused environments. My leadership in the Thoracic Dept's Social Committee underscores my commitment to fostering a positive workplace culture.
Overview
2
2
years of professional experience
Work History
Certified Medical Assistant
Md Anderson Medical Cancer Center
2022.11 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Collaborated with medical and administrative personnel to maintain patient focused, engaging and compassionate environment
- Strengthen patient trust, attentively listening to concerns and ensuring they felt heard and valued during their appointment
- Directed patients to examining rooms and coordinated transportation assistance if necessary
- Obtain lab specimens such as COVID and Strep testing
- Collaborate communication between healthcare providers to provide coordinated care
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Optimized inventory management, ordering supplies as needed and education books
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including scanning documents, uploading images through life imaging, powersharing images from other facilities
- Answer My Chart messages to offer office information, answer questions, and direct messages to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff thru onboarding proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Conducted monthly inventory of supplies to make sure every product is up to date.
Extern- Medical Assistant
Allied Medical Center
2022.07 - 2022.09
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Assisted nursing team with answering phones and updating medical charts.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Improved patient satisfaction by providing compassionate support and clear communication during visits.
- Bolstered patient safety by adhering to strict hygiene and sanitation protocols during all clinical procedures.
- Optimized patient communication by promptly responding to inquiries and relaying important messages to medical staff.
- Enhanced patient care by assisting in routine examinations and recording vital signs.
- Streamlined office operations with efficient management of medical records and appointment scheduling.
- Facilitated positive clinic environment, greeting patients warmly and managing reception area efficiently.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Certified Medical Assistant
National Registered Certified Medical Assistant
08.2022
Medical Assistant
The College of Health Care Professions
Houston, TX08.2022
Bachelor of Science - Merchandising
Texas Tech University
Lubbock, TX12.1996
Skills
- Vital Sign Monitoring /Patient Assessments/Epic/EHR's
- Assisted with interviews/onboarding MA's and Nurses
- Preceptor/mentor program
- HIPAA Compliance
- Assisting with MA/RN staffing Model
- Patient-focused care/safety365/hand hygiene
- Chair of Social Committee/ Thoracic Dept
- MDA Round Table Board (Volunteer)
- CPR/First Aid Certified in Adult Mental Health
- Patient Care Coordination- Assisted with Care team Transformation
- Specimen Collection- COVID and Strep
- Customer Service over 15+ years
- BeWell Champion/ Culture Advocate Committee
Affiliations
- September 2022 – current Member of AAMA
- April 2021- October 2022 MD Anderson Hospital, Volunteer- Surgical Floor
- 5/07-current Waukesha Pearce Industries Advisory Board
- 2008-10/11 Memorial Herman Hospital, Volunteer- Emergency Room
- 1997-current Houston Livestock Show & Rodeo, Volunteer- International Committee- Captain
Timeline
Certified Medical Assistant
Md Anderson Medical Cancer Center
2022.11 - Current
Extern- Medical Assistant
Allied Medical Center
2022.07 - 2022.09
Certified Medical Assistant
National Registered Certified Medical Assistant
Medical Assistant
The College of Health Care Professions
Bachelor of Science - Merchandising
Texas Tech University
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