Elizabeth Connor
Monroeville,NJ
Summary
Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading high effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AVP Community Banking Manager
The First National Bank of Elmer
Upper Deerfield, New Jersey
12.2024 - Current
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Improved customer satisfaction rating by enhancing service quality and resolving client issues promptly.
- Assessed employee performance consistently through appraisals and feedback sessions to enhance continuous development of skills and knowledge base within team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Facilitated collaboration among multiple departments to enhance inter-branch communication for expedited problem resolution and increased overall efficiency.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Supervised daily operations related to cash management, implementation of opening and closing procedures, and account maintenance.
- Coordinated promotional events designed to attract new customers into the branch network.
- Successfully developed and implemented strategies to increase sales, drive customer loyalty, and improve profitability.
- Maintained a high level of professionalism when dealing with difficult customers.
- Displayed outstanding communication proficiency, both verbal and written, to connect successfully with customers.
- Provided exceptional customer service to ensure customer satisfaction.
AVP Branch Manager
The Bank of Princeton formerly Cornerstone Bank
West Deptford, New Jersey
06.2019 - 12.2024
- Directed daily branch operations leading the team to exceed monthly sales goals.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Facilitated team meetings to discuss goals and performance improvement strategies.
- Cultivated relationships with clients to promote banking products and services.
- Coordinated community outreach initiatives to enhance bank visibility and engagement.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Prepared monthly reports on branch operations and submitted to corporate office.
Customer Service Representative
Cornerstone Bank
Cherry Hill, New Jersey
08.2015 - 06.2019
- Assisted customers with account inquiries and transaction processing.
- Educated customers on banking products and services to enhance their experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Trained and mentored new tellers on procedures and customer service standards.
- Collaborated with management to implement service quality improvements.
- Assisted in training new tellers on operational procedures, policies, and regulations.
Customer Service Sales Specialist
Best Buy
Cherry Hill, New Jersey
09.2008 - 08.2015
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base to build lasting relationships.
- Promoted new products and services to existing customers, driving revenue growth, and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email, and in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic, and increase customer loyalty.
- Fostered top-notch quality service delivery by answering questions and solving problems related to product information, pricing, and order fulfillment.
Education
High School Diploma -
Collingswood High School
Collingswood, New Jersey06.2004
Skills
- Client acquisition and relationship management
- Team leadership
- Operations management
- Retail banking expertise
- Staff development and training
- Regulatory compliance
- Community engagement
Certification
- NMLS ID
References
References available upon request.
Timeline
AVP Community Banking Manager
The First National Bank of Elmer
12.2024 - Current
AVP Branch Manager
The Bank of Princeton formerly Cornerstone Bank
06.2019 - 12.2024
Customer Service Representative
Cornerstone Bank
08.2015 - 06.2019
Customer Service Sales Specialist
Best Buy
09.2008 - 08.2015
High School Diploma -
Collingswood High School
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