ELIZABETH CONTRERAS

• Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
• Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
• Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
• Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
• Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
• Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
• Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.

• Identified and capitalized on community business opportunities with effective networking.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Protected company assets with strategic risk management approaches.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

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• Maintained friendly and professional customer interactions.
• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Submitted loan applications to loan underwriter for verification and recommendation.
• Gathered and reviewed customer feedback to improve operations.

• Reviewed loan files and updated to match current standards.
• Fielded customer complaints and provided solutions.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
• Explained different types of loans pertaining to client situations.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
• Planned portfolio solutions after carefully analyzing clients' financial health and future requirements
• Presented clients with options to meet diverse demands
• Generated new business and referral clients in partnership with financial advisors and the branch team
• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
• Transcended requirements on a consistent basis to satisfy customers
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
• Built and maintained relationships with new and existing clients while providing a high level of expertise
• Supported the branch manager by overseeing the efficient operation of the branch including tellers and customer service
• Maintained friendly and professional customer interactions
• Advised clients about the benefits of a lending solution
• Consults with clients about their lending needs to help them achieve their financial goals
• Helps customers by answering questions and responding to requests
• Maintains customer confidence by keeping loan information confidential
• Accomplishes bank mission by completing related results as needed.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Maintained computer and physical filing systems.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Arranged corporate and office conferences for company employees and guests.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Promoted resident care and safety by maintaining a safe and organized environment
• Managed chart storage and organization
• Established and maintained external communications calendar, and managed scheduled assignments
• Provided feedback to all departments on brand consistency in outbound communications
• Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes
• Monitored performance of individual leasing agents and coached on successful strategies
• Collected, completed and processed lease applications
• Explained terms of lease and amounts to be paid to tenants
• Managed daily and weekly marketing and leasing plans
• Developed and implemented tactical marketing plans
• Marketed and sold property for clients by hosting open houses and advertising online and in print
• Maintained connections with clients to encourage repeat business and referrals
• Showed properties to potential buyers and other brokers at open houses and by appointment
• Delivered positive, effective sales presentations.

• Completed final move-out walk-troughs for tenants
• Walk vacant apartments
• Follow up with prospects
• Lease signings with current residents and future residents
• Introduced and monitored effective lease renewal programs
• Carefully screened applicants for tenancy
• Verified that all customer complaints were handled promptly and appropriately
• Add Communicated with landlord regarding building and tenant issues
• Managed a community of 526 apartment homes
• Maintained original leases and renewals for the management office
• Answered and quickly redirected calls
• Ordered and distributed office supplies while adhering to a fixed office budget
• Managed office supplies, vendors, organization and upkeep
• Developed annual operating budgets and forecasts, as well as sales and marketing plans
• Maintained a sufficient number of units so that they were market-ready at all times
• Followed up on delinquent tenants and coordinated collection procedures
• Scheduled contractors for maintenance issues
• Verified income, assets and expenses and completed file tracking sheet for each applicant.