Elizabeth Cook

• Advising Licensed Professionals on proper product usage techniques, fostering confidence in their ability to replicate results in the Salon.
• Built customer loyalty and retention.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Performed cash, card, and check transactions to complete customer purchases.

• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Achieved positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Built rapport with clients to understand their style preferences and hair care routines.

• Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
• Represented establishment professionally.
• Increased sales significantly by upselling higher-end products to customers
• Conducted regular staff training sessions , enabling team members to provide excellent service to guests.
• Collected payment for Wines, balanced cash receipts and maintained accurate cash drawer.

Managed financial aspects of the business, including budgeting, payroll, and expense tracking. The first year I became manager the store had a 6 % increase and continued to excell every year I was there.

• Conducted performance evaluations for Up to 12 staff members, offering constructive feedback and setting goals for improvement.
• Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
• Fostered a positive working environment, resulting in high employee retention rates.
• Maintained professional, organized, and safe environment for employees and Customers.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Successfully managed budgets and allocated resources to maximize productivity and profitability. My Store Had a 27% increase the first year I was Manager For which I won an award and the bonus prize for most improved store on the west coast district And It had an increase every year there after.
• Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
• Worked to continuously increase store/ salon business through effective sales, service, and operations policies.
• Managed cash flow, business transactions, banking, and accounting processes.
• Opened and closed location and monitored shift changes to uphold successful business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Oversaw inventory management, optimizing stock levels, and reducing waste.