Elizabeth Coombes

Dynamic operations leader with a proven track record at US Oral Surgery Management, driving multimillion-dollar P&L management and enhancing patient experience. Expert in KPI development and team leadership, achieving a 60% reduction in staff turnover through strategic engagement initiatives. Focused on maintaining operational compliance and promoting a culture of excellence throughout diverse practices

• Fellow, American College of Healthcare Executives (FACHE)
• Director, Best Dental Help Board of Directors
• Trainer, Crisis Prevention Institute

• Regional Director of Operations, US Oral Surgery Management, Seattle, WA, 01/01/24, Present, Lead multi-state practice operations with P&L accountability; standardize SOPs, reporting cadence, and quality measures., Translate strategy into KPIs and leadership operating rhythms to sustain results and margin improvement., Coach practice leaders; build succession pipelines and elevate caregiver engagement., Partner with surgeon leaders to achieve access, safety, quality, and financial goals across sites.
• Director of Operations, University of Washington School of Dentistry, Seattle, WA, 05/01/20, 01/01/24, Directed systemwide clinic operations and process redesign across specialty services in a complex academic environment., Reduced staff turnover by 60% (20%→8%) through targeted engagement, development, and retention programs., Built access/throughput visibility with accountability dashboards to drive performance and patient experience., Strengthened survey readiness and compliance by standardizing documentation and workflows.
• Clinic Operations Manager, Seattle Cancer Care Alliance, Seattle, WA, 01/01/19, 05/01/20, Led daily operations and HR for 60 FTE across oncology service lines; met/exceeded KPI targets and budgets., Implemented decentralized registration to reduce bottlenecks and improve patient check-in experience., Partnered with IT on EHR enhancements and data reporting to improve documentation and information sharing.
• Service Line Manager, Medical Specialties, UW Medicine Contact Center, Seattle, WA, 04/01/13, 12/01/18, Built a specialty referral service line from the ground up; hired, trained, and managed a 30-member team., Consolidated specialty scheduling workflows across the system to streamline access and timely patient contact., Implemented performance metrics and coaching programs; optimized staffing using AVAYA WFM to balance cost and service.
• Process Manager, Maximum Performance Hydraulics, Seattle, WA, 01/01/10, 12/01/13
• Manager, Bucky’s Complete Auto Repair, Renton, WA, 01/01/09, 12/01/10

• Leadership Agility & Style
• Working Across Generations
• Navigating Change
• Managing Employee Performance
• Rapid Process Improvement
• Difficult People & Difficult Behavior
• Accomplishing More with Less for Managers and Supervisors