Elizabeth Cooper
Monticello,MN
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
23
23
years of professional experience
Work History
Client Manager
Wex Health
04.2017 - Current
- Managed all aspects of Partner’s program leading up to go live and beyond
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built out and maintained all processes and procedures to support Partner’s healthcare program needs for their day to day processing activities
- Provided training and guidance to internal teams regarding Partner’s program and key initiatives
- Acted as liaison between Partner and servicing operations to ensure Partner needs were met
- Assisted Partners with rolling out new features and functionality and ensured any changes were documented and communicated to all responsible parties
- Managed additional client management team projects, including team training and release feature testing
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
Title Clerk
Miller Chevrolet
07.2014 - 04.2017
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Examined and verified 100 titles weekly
Special Investigator
USIS
07.2006 - 07.2014
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collaborated with federal agencies on investigations.
Controller
Gould Chevrolet
07.2001 - 07.2006
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
Education
Some College (No Degree) - Accounting And Office Adminstration
Skills
- Special Projects
- Goal Attainment
- Creative Thinking
- Process Improvement Initiatives
- Strong Team Player
- Client Relations Management
- Account management
- Client Advocacy
- Positive Working Relationships
- Verbal And Written Communication
- Reading Comprehension Skills
- Office Equipment
- Ability To Learn
Timeline
Client Manager - Wex Health
04.2017 - Current
Title Clerk - Miller Chevrolet
07.2014 - 04.2017
Special Investigator - USIS
07.2006 - 07.2014
Controller - Gould Chevrolet
07.2001 - 07.2006
Hennepin Technical College - Some College (No Degree), Accounting And Office Adminstration