Elizabeth Copley
Arlington,TX
Summary
Dynamic leader with a proven track record at Starbucks, adept in employee training and development, and enhancing customer service focus. Excelled in policy enforcement and strategic thinking, significantly improving team performance and customer satisfaction. Skilled in sales strategies and workplace safety, demonstrating a positive attitude and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Shift Lead Supervisor
Starbucks
02.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Monthly inventory and weekly ordering (CDC,RDC, Retail, etc)
Assistant General Manager
HiFi Clyde's Nashville
05.2020 - 12.2022
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Bar Manager
Milk & Honey Nashville
02.2017 - 05.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Weekly inventory and ordering
Crew Member
Chipotle
07.2015 - 02.2017
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Nashville School of The Arts
Nashville, TN05-2015
Skills
- Customer service focus
- Customer service management
- Scheduling
- Decision-making capacity
- Staff training and development
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Strategic thinking
Timeline
Shift Lead Supervisor
Starbucks
02.2023 - Current
Assistant General Manager
HiFi Clyde's Nashville
05.2020 - 12.2022
Bar Manager
Milk & Honey Nashville
02.2017 - 05.2022
Crew Member
Chipotle
07.2015 - 02.2017
High School Diploma -
Nashville School of The Arts
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